Gabriella Reynolds
Buffalo
Summary
Dedicated professional with expertise in fostering positive relationships and driving business growth. Experienced in collaborating with teams to achieve goals and enhance customer experiences through effective communication and strategic planning.
Overview
7
7
years of professional experience
Work History
Sales Associate
TJX Companies
03.2025 - Current
- Provided product knowledge training to new associates, improving team efficiency and customer service.
- Resolved customer inquiries and complaints effectively, fostering positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Teaching Assistant
St. Lawrence University
01.2024 - 12.2024
- Facilitated classroom discussions and engaged students in active learning strategies.
- Developed instructional materials to enhance understanding of complex concepts.
- Assisted faculty in grading assignments and providing constructive feedback to students.
- Organized study sessions and tutoring for students needing additional support.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Sales Associate
Murray Brothers Nursery
05.2019 - 09.2022
- Assisted customers in selecting plants and gardening supplies to enhance their shopping experience.
- Maintained inventory accuracy through regular stock checks and organized displays for optimal visibility.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Collaborated with management to develop promotional displays that increased foot traffic and sales engagement.
- Implemented best practices for plant care, resulting in healthier inventory and improved customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Bachelor of Science - International Studies
St. Lawrence University
Canton12-2024
Skills
- Teamwork and collaboration
- Multi-tasking strength
- Business development
- Excellent written and oral communication
- Complex problem solving
- Highly Organized
- Professional demeanor
- Strategic planning
- Critical thinking
Timeline
Sales Associate
TJX Companies
03.2025 - Current
Teaching Assistant
St. Lawrence University
01.2024 - 12.2024
Sales Associate
Murray Brothers Nursery
05.2019 - 09.2022
Bachelor of Science - International Studies
St. Lawrence University