Gabriella Ricca
Hammonton,United States
Summary
Detail-oriented and compassionate professional with administrative and customer-facing experience. Currently pursuing an Associate’s Degree in Health Sciences. Seeking a Medical Receptionist/Assistant position to leverage strong communication, scheduling, and organizational skills in a healthcare setting.
Certified Transaction Coordinator with many years of experience managing diverse real estate transactions. Meticulous, customer-focused professional with proven experience juggling multiple priorities and closing transactions smoothly, on-time and to customers' satisfaction. Dedicated to creative problem solving and relentlessly driving transactions forward.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Ocean Casino Resort HQ2 Beach Club
Atlantic City, NJ
06.2024 - Current
- Consistently exceeded sales targets, increasing personal sales volume by 30%.
- Developed and maintained excellent rapport with customers and team members, creating a positive and efficient work environment.
- Earned frequent high ratings in customer satisfaction surveys and feedback.
- Delivered fast, accurate service in a high-volume luxury beach club setting.
- Provided excellent customer service to guests by anticipating their needs and responding promptly to requests.
- Greeted customers, provided menus and answered questions about menu items.
- Demonstrated strong communication skills when interacting with customers and coworkers.
Little Mill Country Club
Bartender/ Cart Girl
Medford, NJ
04.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face conversations.
- Processed payments accurately and efficiently with POS system.
- Greeted customers and provided excellent customer service.
Junior Transaction Coordinator
Surety Title
01.2021 - 01.2023
- Coordinated and scheduled real estate transactions, maintaining clear communication with clients and team members.
- Provided exceptional customer service while adapting quickly to new tasks and objectives.
- Supported sales processes and helped the team meet performance goals.
- Recognized for organizational skills and ability to manage priorities in a fast-paced setting.
- Responded to inquiries from internal staff members regarding office operations.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Monitored office supplies inventory and placed orders when necessary.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated daily log book with information about visitors entering the premises.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
Associate of Science - Health Sciences
Atlantic Cape Community College
Mays Landing, NJ01.2026
Skills
- Patient & Client Communication
- Appointment Scheduling
- Medical Terminology (basic knowledge)
- HIPAA Awareness
- Sales & Upselling Techniques
- Microsoft Office Suite (Word, Excel, Outlook)
- Time Management & Multitasking
- Conflict Resolution & Team Collaboration
Certification
- CPR & First Aid Certified
- Medical Receptionist/Assistant Certification
Timeline
Server
Ocean Casino Resort HQ2 Beach Club
06.2024 - Current
Little Mill Country Club
Bartender/ Cart Girl
04.2022 - Current
Junior Transaction Coordinator
Surety Title
01.2021 - 01.2023
Associate of Science - Health Sciences
Atlantic Cape Community College