Gabriella Rosales
Grand Rapids,MI
Summary
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Celebration! Cinema
05.2016 - Current
- Started as a Frontline Cast Member, promoted four times in a six year span.
- Experience working at multiple locations.
- Motivated, trained, and coached employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Used VISTA Back Office to schedule and adjust showtimes, edited credit times, etc.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Collaborated with other locations and the corporate office on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used Microsoft Excel to develop incentive tracking spreadsheets.
- Supervised team of up to 86 staff members.
Sales Associate
Ulta Beauty Inc.
06.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Collaborated with team members to achieve monthly sales targets.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Education
Associate of Applied Science - Business
Lake Michigan College
Benton Harbor, MI04.2019
Skills
- Multitasking Abilities
- Team collaboration
- Outgoing and energetic
- Time management
- Flexible and adaptable
- Problem-solving abilities
- Experienced Microsoft Office
- Experienced in VISTA
- Strong attention to detail
- Reliability
Timeline
Sales Associate
Ulta Beauty Inc.
06.2020 - 05.2021
Assistant General Manager
Celebration! Cinema
05.2016 - Current
Associate of Applied Science - Business
Lake Michigan College
Similar Profiles
Kuldeep SinghKuldeep Singh
Cleaner at Celebration CinemaCleaner at Celebration Cinema
Angel WestAngel West
Frontline Cast Member at Celebration CinemaFrontline Cast Member at Celebration Cinema
Keith E Crewse Keith E Crewse null
Security Officer at Celebration CinemaSecurity Officer at Celebration Cinema
Alex KuiperAlex Kuiper
Chief Operating Officer at Grandville Avenue Arts & HumanitiesChief Operating Officer at Grandville Avenue Arts & Humanities
Steve MedinaSteve Medina
Registered Nurse - Cardiothoracic ICU at Corewell Health West - Meijer Heart CenterRegistered Nurse - Cardiothoracic ICU at Corewell Health West - Meijer Heart Center