Gabriella Rosario
Haledon,NJ
Summary
Over the years I've worked a wide range of jobs that gave me such a dynamic skill set. I'm dedicated to providing exceptional service for the client/guest. Over the years I believe to have proven ability to enhance customer loyalty through personalized recommendations and effective communication. Strong multitasking allows me to work my job faster and efficiently once im able to grasp onto my tasks routinely. Consistently maintaining cleanliness standards have grown more and more important and I stay up to those standards no matter my occupation. I build strong connections to my co-workers to foster strong teamwork to improve performance in any environment. My background in psychology helps me understand people's body language as well as mindset on their reasoning to coming into the establishment and how they would like their experience to be.
My ultimate goal is to graduate from Rutgers University as a Criminal Justice major with Psychology as a minor following with obtaining my law degree at a graduates school.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Associate
Champs Sports
01.2020 - 02.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Participated in training sessions to stay updated on product information and company policies.
- Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
Front Desk Receptionist
D'Clase Salon
06.2019 - 07.2021
- I would answer the phone and schedule clients appointments using reservation software, reducing conflicts or doublebookings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- I would run errands for the owner (ex: get processing solution, take towels to laundromat, retrieve lunch, etc.)
- I would ring up clients after their appointment.
- At the end of the day I would do inventory and daily or weekly reports depending on the day of the week it was.
Barista/Cashier
Dunkin
01.2023 - 09.2023
- Maintained the store to the health and safety standards throughout the shift.
- Made drinks and food quickly and precisely while also taking drive thru/ in store orders with the help of my team.
- Restock the store during opening, mid day, and closing.
Amazon Sortation Associate
Amazon
10.2023 - 02.2024
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated areas for shipment.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Sorted packages in a variety of ways to make their delivery times achievable.
- Go to assigned shift/organization site at the beginning of every shift.
Server
Uncle Julio’s
02.2024 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Education
No Degree - Political Science
The College of Saint Rose
Albany, NY05-2022
High School Diploma -
Paramus High School
Paramus, NJ06-2021
No Degree - Criminal Justice/ Psychology
Rutgers University
New Brunswick, NJ05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Phone etiquette
- Computer skills
- Child care experience
- Memory retention
- Cleanliness standards
- Team collaboration
- Performance improvement
- Task prioritization
Certification
- Brain Development, Sudden Infant Death Syndrome, and Abusive Head Trauma: Shaken Baby Syndrome
February 2025
- Safe Sleep: Reducing the Risk of Sleep-Related Infant Death in Child Care 2025
February 2025
- CPR/AED: Adult, Child, and Infant + First Aid
February 2025
- Abuse Awareness Training
April 2025
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Uncle Julio’s
02.2024 - 02.2025
Amazon Sortation Associate
Amazon
10.2023 - 02.2024
Barista/Cashier
Dunkin
01.2023 - 09.2023
Store Associate
Champs Sports
01.2020 - 02.2021
Front Desk Receptionist
D'Clase Salon
06.2019 - 07.2021
No Degree - Political Science
The College of Saint Rose
High School Diploma -
Paramus High School
No Degree - Criminal Justice/ Psychology
Rutgers University
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