Gabriella Rowan
Cassopolis,MI
Summary
People-oriented and effective communicator with experience in customer service and client satisfaction eager to use transferable skills to ensure safety, comfort, and excellence on every flight. Excels in delivering friendly and attentive service while maintaining a positive attitude and paying close attention to details.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Trainer
Cassopolis Fitness Center
03.2024 - Current
- Set clear and measurable goals as well as a timeline to achieve them
- Design and build personalized programs based on clients' goals, needs, and capabilities
- Clearly and effectively communicate with clients throughout the week to track progress, provide information, and check-in
- Ensure that clients reap the benefits of the training program by providing them with value and education for their overall health
- Motivate clients to stay on track with fitness goals with a positive and friendly approach
- Educate clients on proper exercise techniques, reducing risk of injury during workouts
General Manager
Cassopolis Fitness Center
01.2024 - Current
- Cultivate strong relationships with clients and partners to ensure long-term success and loyalty by seeking feedback and building trust
- Greet customers and clients to produce a friendly environment and make a welcoming first impression when they walk in the door
- Maintain a clean and organized environment to ensure the safety and satisfaction of the customer base
- Develop and implement strategies to increase sales and profitability by being more present on social media platforms and collaborating with other businesses in the area
- Manage budget implementations, answer phone calls, training, schedules, and conflict resolution
Barn Manager
Wagner Performance Horses
05.2022 - 12.2023
- Collaborated with people from many different backgrounds such as clients, trainers, veterinarians, farriers, etc.
- Enhanced overall facility cleanliness with thorough sanitation processes and regular inspections.
- Oversaw the health and safety of 15+ horses by developing the observation skills to identify signs of discomfort and illness
- Coordinated scheduling for veterinary visits, farrier appointments, and other essential services to maintain equine health and wellbeing
- Managed daily barn operations, ensuring efficient workflow and optimal use of resources
- Worked various hours while traveling across the country for equine performance shows and events
Merchandise Stocker
Meijer
02.2020 - 04.2020
- Promoted positive customer experiences by addressing concerns promptly and offering suitable solutions when needed
- Streamlined restocking processes and regularly evaluating merchandise layouts for optimal organization and accessibility
- Accelerated the unloading process through organized handling of delivery trucks and effective teamwork
Education
No Degree - General Studies
Lake Michigan College
Benton Harbor, MIHigh School Diploma -
Ross Beatty High School
Cassopolis, MI06.2021
Skills
- Customer service optimization
- Effective communication
- Problem Resolution
- Communication-oriented collaboration
- Efficient multi-tasking
- Time Management
- Operations Management
- Innovative thinking
- Resilience and stress management
- Verbal communication
Accomplishments
- Implemented strategies that grew customer base by 28.6% in six months
- Aided client in losing 10lbs in one month, exceeding her original weight loss goal
- Valedictorian, Class of 2021
Certification
CPR and AED Certification
Timeline
Personal Trainer
Cassopolis Fitness Center
03.2024 - Current
General Manager
Cassopolis Fitness Center
01.2024 - Current
Barn Manager
Wagner Performance Horses
05.2022 - 12.2023
Merchandise Stocker
Meijer
02.2020 - 04.2020
No Degree - General Studies
Lake Michigan College
High School Diploma -
Ross Beatty High School
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