Gabriella Sarceno
Reseda,CA
Overview
4
4
years of professional experience
Work History
Eligibility Worker II
LA County, Public Social Services
Hawthorne, CA
10.2020 - Current
- Review and analyze financial and eligibility information to determine initial or continuing eligibility for one or more public assistance programs
- Assist participants with a range of issues including program eligibility, general case inquiries, case maintenance, caseworker follow-ups, quick issuances, applications, etc, while following and adhering to Department and County policy and procedure
- Complete general office tasks including assisting supervisor with urgent projects
- Handle an average of 20-30 telephone calls a day from participants
- Maintain a friendly and professional demeanor with all levels of staff and public
- Inputted all gathered information and researched data on applicants into computer system using CALSAWS, Current, and FInesse systems
Billing Coordinator
Rodnunsky & Associates
Woodland Hills, CA
09.2019 - 07.2020
- Updated documentation, reports and spreadsheets with financial information.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing processes
- Maintained detailed understanding of attorney accounts receivables
- Entered details into accounts and tracked payments
- Reconcile monthly bank statements
Legal Assistant
Rodnunsky & Associates
Woodland Hills, CA
08.2018 - 09.2019
- Supported a team of legal professionals with casework regarding estate planning, trust administration, probate administration and litigation
- Managed the team’s calendar including client meetings, court hearings, etc.
- Performed various administrative tasks including filing, drafting emails and letters, communicating with clients, and other day-to-day office tasks
- Prepared and submitted legal, judicial and property forms
- Utilized software programs such as Microsoft, WordPerfect and Amicus
Intern
Los Angeles Superior Court
Chatsworth, CA
05.2016 - 07.2016
- Domestic Violence Self-help
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Reviewed legal information and proofed documentation for errors.
- Prepared written correspondence for attorneys.
- Conferred with clients and other involved parties to gather and track case information.
Education
Bachelor of Arts - Sociology/Psychology
California State University - Northridge
Northridge, CA05.2017
Master of Public Administration - Public Sector Management
California State University - Northridge
Northridge, CA08.2021
Skills
- Paperwork and Documentation
- Caseload Management
- Client Documentation
- Resource Information
- Critical Thinking
- Customer Accounts Management
- Eligibility Determinations
- Administrative Support
- Customer Satisfaction
Languages
Spanish
References
Available Upon Request
Timeline
Eligibility Worker II
LA County, Public Social Services
10.2020 - Current
Billing Coordinator
Rodnunsky & Associates
09.2019 - 07.2020
Legal Assistant
Rodnunsky & Associates
08.2018 - 09.2019
Intern
Los Angeles Superior Court
05.2016 - 07.2016
Bachelor of Arts - Sociology/Psychology
California State University - Northridge
Master of Public Administration - Public Sector Management
California State University - Northridge