Gabriella Shideler

• Support programs through financial analysis, contract administration, and pipeline management across multiple active and prospective contracts.
• Partner with program managers, finance, contracts, and business development to ensure accurate reporting and compliance with government requirements.
• Prepare financial reports, dashboards, and briefings for internal leadership.
• Support government programs through financial analysis, contract administration, and pipeline management across multiple active and prospective contracts.
• Utilize CRM tools to manage and track business development pipeline, including opportunity status, contract values, timelines, and probability of award.
• Maintain accurate and up-to-date CRM data to support pipeline forecasting and leadership reporting.

• Helped oversee shop operations and supported the buildout and successful opening of a second location in Madison, Alabama.
• Worked to identify operational inefficiencies and increase profit margins.
• Managed inventory, ordering, staff scheduling, and daily operations.
• Prepared espresso-based drinks, dialed in espresso, poured latte art, and maintained beverage quality during busy service.
• Trained baristas and BOH staff in drink preparation, bar workflow, kitchen line, and attentive customer service.
• Focused on making guests feel remembered and welcome while supporting improvements to service and daily operations.
• Coordinated local marketing and brand initiatives to strengthen the shop's connection with its community.
• Created seasonal drink menus and developed original recipes.

• Started as a barista and worked my way up to assistant manager, taking on more responsibility as the shop grew.
• Prepared specialty coffee and espresso drinks while maintaining quality and consistency during busy shifts.
• Trained adults with disabilities in barista skills, customer service, and daily operations, adapting teaching style to each person’s needs.
• Helped train coworkers on how to work alongside and support neurodivergent adults and adults with disabilities.
• Managed inventory and ordering, making sure both coffee products and daily supplies were stocked.
• Worked closely with employees to build their confidence, independence, and skills in a customer-facing environment.
• Built relationships with regulars and helped create a welcoming space where both customers and employees felt comfortable.
• Brought previous volunteer experience working with adults with disabilities into a shop focused on creating meaningful employment opportunities for adults with disabilities.

Calhoun Community College - Emergency Medical Technician (EMT) Certification

Completed EMT education and training in emergency medicine, including patient assessment, emergency medical procedures, trauma care, and prehospital treatment. Gained hands-on clinical experience and earned EMT certification and licensure.