Gabriella Tanon
Dorchester,MA
Summary
Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across [Number]-year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy. Dedicated Customer Service Administrator with background in troubleshooting customer issues and CRM software. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than [Number] years. Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
1
1
year of professional experience
Work History
Customer Service
Ryan Family Amusements
08.2022 - Current
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Trained team members on new hotel services and products to support promotional efforts.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
High School Diploma -
Dennis-Yarmouth Regional High School
South Yarmouth, MA06.2023
Skills
- Troubleshooting
- Telephone Etiquette
- Cash Handling
- Time Management
- Multitasking
- Product Knowledge
- Decision Making
- Customer Focus
- Active Listening
- Effective Communication
- Positive Attitude
- Customer Retention
- Payment Processing
- Critical Thinking
- Adaptability
- Problem Solving
- Complaint Handling
Timeline
Customer Service
Ryan Family Amusements
08.2022 - Current
High School Diploma -
Dennis-Yarmouth Regional High School
Similar Profiles
Anne-Catherine JeanAnne-Catherine Jean
Server at Howler's Family Restaurent and AmusementsServer at Howler's Family Restaurent and Amusements
Michelle PriceMichelle Price
Group Fitness Instructor at Fort Worth YMCA: Ryan Family YMCAGroup Fitness Instructor at Fort Worth YMCA: Ryan Family YMCA
Josh WhitlowJosh Whitlow
Car Salesperson at Ryan Family DealershipsCar Salesperson at Ryan Family Dealerships
Kendry ZaiterKendry Zaiter
Armed Officer at Narrow SecurityArmed Officer at Narrow Security
Allison NapoliAllison Napoli
Bartender at RipTide Cafe and BarBartender at RipTide Cafe and Bar