Summary
Overview
Work History
Education
Skills
Timeline
Generic

GABRIELLA TAYLOR

Bedford,TX

Summary

General Manager with a strong record of success at Swig, specializing in staff training and development. Proven ability to open new stores and coach teams to exceed key performance indicators. Focused on enhancing performance through innovative recognition initiatives and strategic approaches that drive profitability and sales. Recognized for excellence in operations and customer care, with a commitment to motivating and developing team members in competitive environments.

Overview

5
5
years of professional experience

Work History

GENERAL MANAGER

Swig
Flower Mound, TX
02.2024 - Current
  • Successfully opened new store by recruiting and training over 15 staff members.
  • Enhanced performance at existing location by coaching team to exceed KPI objectives.
  • Executed product launches while mentoring General Managers for operational success.
  • Organized training sessions for compliance with company policies and procedures.
  • Oversaw daily business operations focusing on budgeting, staffing, and inventory management.
  • Created employee recognition initiatives to drive motivation and goal achievement.
  • Handled customer complaints efficiently, ensuring high service quality.
  • Conducted training on policies and procedures for all employees.

MANAGER-IN-TRAINING (MIT)

Rally House
College Station, TX
07.2022 - 01.2024
  • Trained new employees to perform essential duties and meet company goals.
  • Coached staff on strategies to improve performance and customer relations.
  • Maintained inventory controls and managed re-orders within budget guidelines.
  • Resolved customer concerns to ensure satisfaction and loyalty.
  • Delegated work to staff, establishing priorities and performance goals.
  • Reconciled daily transactions, deposited earnings, and balanced cash registers.
  • Participated in hiring decisions through application reviews and interviews.
  • Traveled to out-of-state locations to support training during peak market periods.

CASHIER/SALES ASSOCIATE

Golf Galaxy
Grapevine, TX
07.2020 - 06.2022
  • Provided customer support while managing end-cap displays and training new hires on retail operations.
  • Communicated with vendors and customers regarding store products, including golf clubs and apparel.
  • Constructed aisle displays and arranged end caps to enhance product visibility and sales.
  • Restocked shelves and updated pricing information to maintain an organized sales floor.
  • Enforced return and exchange policies, processing refunds or replacements efficiently.
  • Maintained a clean and orderly register area to facilitate smooth transactions.
  • Trained new team members in cash register operation, stock procedures, and customer service protocols.
  • Acquired knowledge of other departments' roles to ensure consistent store operations.

Education

Bachelor of Science - Sports Entertainment Management

University of North Texas
Denton, TX
05.2026

General Studies -

Blinn College
Bryan, TX
12.2023

Skills

  • Leadership
  • Goal setting
  • Proficient in Microsoft office
  • Staff Supervision
  • Problem-Solving
  • Staff Training and Development
  • Time Management

Timeline

GENERAL MANAGER

Swig
02.2024 - Current

MANAGER-IN-TRAINING (MIT)

Rally House
07.2022 - 01.2024

CASHIER/SALES ASSOCIATE

Golf Galaxy
07.2020 - 06.2022

Bachelor of Science - Sports Entertainment Management

University of North Texas

General Studies -

Blinn College

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