Gabriella Vega
Gilbert
Summary
With my years of customer service experience, I am comfortable talking to people from many different backgrounds. I have strong communication skills, know how to listen, and stay patient and supportive, even in challenging situations.
Overview
3
3
years of professional experience
Work History
Sales Associate
Bath & Body Works
Gilbert
11.2023 - Current
- Assisted customers in locating merchandise and answering product inquiries.
- Operated cash register and processed customer transactions efficiently.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Tracked sales performance metrics to identify trends in market place.
- Adhered to company initiatives and achieved established goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Used technology resources to assist customers in locating and selecting items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Associate
Five Below
Gilbert
10.2022 - 10.2023
- Assisted customers in locating merchandise and answering product inquiries.
- Maintained store appearance by organizing shelves and ensuring cleanliness.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to restock inventory and manage displays.
- Monitored stock levels and communicated needs to management for replenishment.
- Greeted customers and provided exceptional customer service.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ05-2027
Associate of Arts - Psychology
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ05-2025
Skills
- Customer service and engagement
- Team collaboration
- Training and coaching
- Dependable and punctual
- Interpersonal skills
- Flexible schedule
- Goal orientation
- Active listening
- Professional demeanor
- Hospitality and accommodation
Timeline
Sales Associate
Bath & Body Works
11.2023 - Current
Sales Associate
Five Below
10.2022 - 10.2023
Bachelor of Science - Psychology
Arizona State University
Associate of Arts - Psychology
Maricopa Community Colleges, Chandler-Gilbert Community College