Christina Pickett
Matteson,IL
Summary
Dedicated Associate with a strong background in client engagement and personalized product solutions. Effective communicator focused on delivering superior customer service. Proficient Billing Assistant with experience in managing accuracy in dynamic environments. Driven to learn and implement new strategies for operational improvement.
Overview
2026
2026
years of professional experience
Work History
Associate
Administrative Resources Options
Chicago, IL
12.2022 - Current
- Maintained relationships with clients to maximize opportunities.
- Greeted clients and offered assistance for increased client satisfaction.
- Worked varied hours to meet seasonal and business needs.
- Trained and mentored junior staff on client strategies and techniques.
- Answered clients’ questions and referred to local points of interest.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Billing Assistant
Cannon Hr Business Solutions
Calumet City, IL
04.2020 - Current
- Produced and mailed invoices, payment reminders and financial notices.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Received, sorted, and distributed incoming mail.
- Monitored customer accounts to identify and rectify billing issues. Reviewed and reconciled customer accounts to manage accuracy of payments.
Medical Assistant
East Side Health Care
2020 - 2025
- Assisted healthcare professionals with patient examinations and procedures.
- Managed patient intake, ensuring accurate documentation and data entry.
- Coordinated communication between patients and medical staff for efficient care delivery.
- Maintained cleanliness and organization of examination rooms and medical equipment.
Receptionist
East Side Health Care
2020 - 2025
- Greeted and assisted visitors, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled and coordinated appointments for staff, optimizing office workflow.
- Maintained accurate records of incoming and outgoing correspondence.
- Provided administrative support by organizing files and managing office supplies inventory.
- Assisted in onboarding new employees by preparing orientation materials and resources.
Assistant Manager
Metro By T-Mobile
Harvey, IL
12.2017 - 04.2020
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed senior-level personnel working in marketing and sales capacities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Administrative Assistant
Unlimited Resources
Chicago, IL
12.2013 - 12.2017
- Transcribed and organized information to assist in preparing speeches and presentations.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Developed strategies to streamline and improve office procedures.
Education
High School Diploma -
Homewood Flossmoor High School
Skills
- Result evaluation skills
- Support operations expertise
- Forklift operation proficiency
- Sales and product promotion
- Outlook mastery
- Speaking capabilities
- Refund handling expertise
- Adobe Acrobat proficiency
- Social media interaction skills
- Customer service engagement
- Oral communication abilities
- Service-oriented mindset
- SharePoint application knowledge
- Verbal and written communication
- Teamwork cooperation
- Data analytical skills
- Strategic business planning Excel software mastery Windows operating system usage Records and file management Microsoft Office suite knowledge Google Docs application Policy implementation strategies Time efficiency
Timeline
Associate
Administrative Resources Options
12.2022 - Current
Billing Assistant
Cannon Hr Business Solutions
04.2020 - Current
Assistant Manager
Metro By T-Mobile
12.2017 - 04.2020
Administrative Assistant
Unlimited Resources
12.2013 - 12.2017
Medical Assistant
East Side Health Care
2020 - 2025
Receptionist
East Side Health Care
2020 - 2025
High School Diploma -
Homewood Flossmoor High School