Bipin Thakkar
Streamwood,IL
Summary
Dedicated Associate whose dedication is to superior customer care, steadfast commitment to excellence with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
50
50
years of professional experience
Work History
Associate
Factory
Streamwood, IL
07.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Wrapped, boxed and weighed products.
Pickup Today Manager & Associate
Walmart
Bloomingdale, IL
08.2011 - 12.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Kept accurate records to document customer service actions and discussions.
Associate
Walmart
Upland, CA
04.2011 - 08.2011
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Private Business - Pharmacy Store
Medico Center
Mumbai, Maharashtra, India
05.1979 - 05.2011
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Supervised team of 2 front desk agents and helped to resolve issues arising during shifts.
- Ordered all pharmacy supplies and kept check on inventory levels.
School Teacher
Guru Nanak English School
Kalyan, Maharashtra, India
07.1973 - 04.1979
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Maintained positive and professional classroom environment throughout school year.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Developed positive rapport with students of various and diverse backgrounds.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Graded and evaluated student assignments, papers, and course work.
Education
Associate of Science - Pharmacy
Principal K.M.K College of Pharmacy
Ulhasnagar, Maharashtra, India05.1983
High School Diploma -
Lourdes English High School
Kalyan, Maharashtra, India05.1972
Skills
- Stocking and Replenishing
- Result Interpretation
- Product and Service Sales
- Patient Evaluation
- Attention to Detail
- Oral Communication
- Order Fulfillment
- Return and Exchange Processing
- Product Inspection
- Customer Interaction
- Verbal and Written Communication
- Leadership
- Languages: English, Hindi, Gujarati, Marathi, Urdu and Tamil
- Extensive Sales Experience for almost 43 years
- Basic Computer Skills
Volunteer Experience
Health Fairs:
- Volunteers at health fairs frequently at Swaminarayan Temple Trust.
- Aides to remediate lack of knowledge and remove language barriers
Timeline
Associate
Factory
07.2023 - Current
Pickup Today Manager & Associate
Walmart
08.2011 - 12.2021
Associate
Walmart
04.2011 - 08.2011
Private Business - Pharmacy Store
Medico Center
05.1979 - 05.2011
School Teacher
Guru Nanak English School
07.1973 - 04.1979
Associate of Science - Pharmacy
Principal K.M.K College of Pharmacy
High School Diploma -
Lourdes English High School