GABRIELLA WILLIAMS
Vineland,NJ
Summary
Self-motivated individual who excels in Customer Service, Team Work, and Communication. My education has given me a thorough understanding of safety regulations, along with customer service and medical terminology. I apply critical thinking and creativity to resolve problems and I have the ability to learn quickly. I am confident that my energy and interpersonal skills would be a valuable commodity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Donor Screener
ABO Plasma
Glassboro, NJ
08.2021 - Current
- Administer health history questionnaire to new and repeat donors, as applicable
- Manage donor flow throughout the center
- Communicate delays and other issues to center management, nurse, and/or other necessary parties
- Document activities when necessary
- Set up and operate instruments used for the testing of donor vitals and other station equipment
- Assess donor weight and vital records
- Ensure the area is clean and maintained according to regulations
- Refill supplies and clean machines/station at the conclusion of the shift
- Answer donor inquiries
- Adhere to all company policies, procedures, and safety rules as stated in the Employee Handbook and as otherwise posted or communicated.
- Any other duties as assigned.
Pharmacy Technician
CVS
01.2021 - 01.2022
- Transmitted daily bulk orders to maintain inventory levels.
- Used 8-point check system to verify labeled prescriptions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Prepared prescription transfers to other pharmacies.
- Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
- Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
Health Screener/Preschool Aide
Calvary Hill Preschool
10.2020 - 09.2021
- Documented data in designated system to monitor student's daily health.
- Acted as site liaison to promote proper hygiene, social distancing and other preventative practices.
- Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Maintained tidy and clean classroom consistent with safety and health standards.
Store Service Associate
Comcast
10.2018 - 11.2020
- Identify high-priority customers and direct them to the right sales consultant or management.
- Update all customer-facing areas to ensure new promotions are showcased.
- Greet every customer and give an estimate of wait time.
- Educated customers on how to complete transactions through web-based or in-store options, reducing service load by empowering individuals to manage personal needs.
Education
Bachelor of Science - Health Sciences
Stockton University
Absecon, NJ05.2021
Associate of Applied Science - Allied Health
RCSJ-Gloucester Campus
Sewell, NJ05.2019
High School Diploma -
VINELAND HIGH SCHOOL
Vineland, NJ06.2017
Skills
- Medical terminology knowledge
- Team Player
- Effective Communication
- Organizational Skills
- Maintaining safe environments
- Self-Motivated
- Goal Oriented
- MS Word, Excel, PowerPoint
- Customer satisfaction
- Quick problem solver
- Familiarity with childcare guidelines
Certification
- American Heart Association CPR Certification
Timeline
Donor Screener
ABO Plasma
08.2021 - Current
Pharmacy Technician
CVS
01.2021 - 01.2022
Health Screener/Preschool Aide
Calvary Hill Preschool
10.2020 - 09.2021
Store Service Associate
Comcast
10.2018 - 11.2020
Bachelor of Science - Health Sciences
Stockton University
Associate of Applied Science - Allied Health
RCSJ-Gloucester Campus
High School Diploma -
VINELAND HIGH SCHOOL
- American Heart Association CPR Certification
Similar Profiles
Kendal B. WilliamsKendal B. Williams
Phlebotomist at ABO PlasmaPhlebotomist at ABO Plasma
Tammy Bradshaw JarmanTammy Bradshaw Jarman
Donor Screener/ Receptionist at Abo PlasmaDonor Screener/ Receptionist at Abo Plasma
Kristy KeithKristy Keith
Vice Principal at ABO Charter SchoolVice Principal at ABO Charter School