Gabriella Williams
Falls Church,VA
Summary
Dynamic and accomplished healthcare professional, highly experienced in clinical program design and operations management. Excelled in cross-functional collaboration, significantly enhancing care for marginalized populations. Skilled in clinical content strategy, communication, and implementation, achieving transformative healthcare solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager, Integrated Care Design
Cityblock Health
04.2024 - Current
- Leads interdisciplinary clinical program design for underserved and marginalized populations with complex physical and behavioral health needs, with the mission of radically improving members' health.
- Designed, built, and implemented the first iteration of disease-specific, tech-enabled, and integrated care pathways for the management of diabetes and hypertension.
- Supports clinical and operational design, product development process, specifically the comprehensive end-to-end solution for disease management.
- Actively designing a tech-enabled pregnancy care pathway to empower care teams with the tools, resources, and knowledge to comprehensively support our pregnant members.
- Closely collaborates with Product, IT, Quality, Engineering, and operational partners to ensure close communication, alignment on projects for successful implementation, and trackability towards organizational objectives.
- Integrates clinical, operational, and product components to create unified programs.
Manager, Care Coordination Operations
Cityblock Health
03.2023 - 04.2024
- Developed and implemented clinical content for nursing standards, including nursing documentation essentials, clinical skills guidance, clinical triage guidance, and nursing scope of practice guidelines for chronically ill, marginalized, Medicaid/Dual-eligible members.
- Lead the content development and asset creation to support the implementation of monthly core principles to drive nursing effectiveness.
- Developed and delivered clinical guidance and education to nurses and community health workers to effectively manage members with high-risk chronic conditions, symptom management, and care planning.
- Partnered with clinical learning teams, population health leaders, and market clinical leaders to build a framework and repository for clinical skills training, including clinical competencies.
- Designed the vision and supported the launch of a standardized nursing webpage, including clinical content and resources.
- Supported the Care Model Staffing redesign, which included updating role expectations, job descriptions, onboarding, and competencies for all nursing roles.
Manager, Assessments- Nursing
Cityblock Health
10.2021 - 03.2023
- Managed the daily operations of the Assessment team by overseeing scheduling workflow, comprehensive assessment submission, evaluating team and individual productivity, and ensuring processes and outcomes align with organizational goals and market metrics.
- Supported the member’s care coordination journey by ensuring a smooth transition from consent to assessment to longitudinal team handoff.f
- Directly supervised a team of Assessment Nurses
- Implemented new workflows to increase team efficiency and productivity, to ensure that member needs met.
- Implemented and actively managed the Assessment Team’s Internal Audit strategy to ensure quality documentation and smooth member transition
- Led the DC market’s external audit operations by working closely with our health plan partner, other market team members, and managers across the spectrum to ensure NCQA-quality chart documentation.
- Served as a superuser for the Written Consent Initiative. and launch of scheduling platform
Care Team Lead
Cityblock health
11.2020 - 10.2021
- Managed the day-to-day operations of an interdisciplinary team/pod, which includes RN Care Managers, Community Health Partners, and Outreach Specialists by overseeing care coordination across the spectrum, and fully supporting the team throughout the member journey
- Oversaw individual, and team goals and metrics with a focus on accomplishments; brainstorms and identifies ways to improve current processes
- Oversaw the clinical quality across the market, ensuring compliance with our CareFirst partner, and with NCQA regulatory requirements
RN Care Manager
Evolent Health
03.2015 - 11.2020
- Conducted comprehensive assessments (psychosocial, medical and pharmaceutical) on individuals with complex health needs, including implementing a unique care plan that addresses gaps/barriers, and next steps.
- Served as a resource and advocate for the patient by interacting regularly with provider offices; telephonically and in person.
- Experienced in managing patients across all lines of business- Transitions of Care, Complex Needs, and Maternity Care
- Provided constant education and self-management support while being sensitive and empathetic to the patients’ learning style.
- Assisted with the development of Pediatric and Adult Oncology Assessment tools and content as part of the Clinical Program Development team.
Clinical Research Nurse
National Institute of Health, NIH
01.2013 - 03.2015
- Provided clinical care to research participants with a wide variety of disorders ranging from oncology, hematology, neurology, endocrinology and infectious diseases
- Collaborated with multiple institutes to carry out the collection and observation of data related to study protocols
- Administered and closely monitored patients receiving Phase I/II drugs
- Provided educational teaching and discharge planning for families on medications, procedures, adverse reactions and follow up home care
Pediatric Hematology/Oncology RN II
INOVA Fairfax Hospital for Children
12.2009 - 01.2013
- Cared for patients with a variety of oncologic and hematologic conditions such as leukemia/lymphoma, sickle cell disease as well as solid tumors
- Participated in a multidisciplinary team effort that assessed patients’ psychosocial needs in addition to medical needs
- Worked with implanted ports and central lines to administer chemotherapy, blood products and antibiotics
- Provided educational teaching and discharge planning to ease transition for patients from hospital to home; served as patient advocate
Education
Bachelor of Science - Nursing
Radford University
Radford, VA12-2009
Skills
- Clinical Program Design
- Clinical Operations
- Operations Management
- Cross-functional collaboration and communication
- Clinical Content Strategy
Certification
- Registered Nurse in the District of Columbia and Commonwealth of Virginia
- Certified Case Manager (CCMC)
Affiliations
- Mom (and assistant) to two toddler girls- Marley and Macy
- Love to travel and explore the outdoors
- Self-proclaimed chef
References
References available upon request.
Timeline
Manager, Integrated Care Design
Cityblock Health
04.2024 - Current
Manager, Care Coordination Operations
Cityblock Health
03.2023 - 04.2024
Manager, Assessments- Nursing
Cityblock Health
10.2021 - 03.2023
Care Team Lead
Cityblock health
11.2020 - 10.2021
RN Care Manager
Evolent Health
03.2015 - 11.2020
Clinical Research Nurse
National Institute of Health, NIH
01.2013 - 03.2015
Pediatric Hematology/Oncology RN II
INOVA Fairfax Hospital for Children
12.2009 - 01.2013
Bachelor of Science - Nursing
Radford University
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