GABRIELLA E. WIYKOVICS
San Tan Valley,AZ
Summary
Client Relationship Consultant with extensive experience at U.S. Bank, recognized for exceptional sales performance and customer retention. Proficient in analytical problem solving and building trust, consistently surpassing targets while providing outstanding service. Expertise in issue resolution and a strong service orientation enhance client satisfaction and loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Relationship Consultant 4
Us Bank
Mesa, AZ
05.2017 - Current
- Opened new checking, savings, and lines of credit for customer accounts.
- Met or exceeded sales goals by promoting bank products during customer interactions.
- Maintained confidentiality of bank records and client information to ensure security.
- Identified and reported suspicious behavior to security personnel as necessary.
- Researched and resolved customer issues related to personal accounts effectively.
- Trained employees on cash drawer operation and branch procedures thoroughly.
- Established strong rapport with clients to enhance service delivery and loyalty.
- Developed sales action plans to achieve employee retention and lending objectives.
Mortgage Loan Officer
Rocket Mortgage
Phoenix, AZ
08.2022 - 02.2023
- Evaluated mortgage applications for compliance with lending guidelines and regulations.
- Assisted clients in comprehending loan products and financing options.
- Developed strong relationships with clients to enhance overall experience.
- Reviewed credit reports to determine borrower eligibility for loans.
- Utilized loan origination software for efficient application processing.
- Provided detailed guidance on documentation required for loan approvals.
- Conducted follow-ups with clients throughout the loan process to provide updates.
- Educated clients on various mortgage types, including FHA, VA, and conventional loans.
Sales Associate
Jcpenney
Spokane, WA
10.2015 - 08.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Built trusting relationships with customers by making personal connections.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Adhered to company initiatives and achieved established goals.
- Collected payments and provided accurate change.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Recruited, hired and trained new hires to optimize profitability.
Education
Some College (No Degree) - General Studies
Eastern Washington University
Cheney, WASkills
- Time management
- Computer proficiency
- Issue resolution
- Refund management
- Analytical problem solving
- De-escalation techniques
- Service-oriented mindset
- Sales and upselling
- Administrative support
- Detail-oriented efficiency
- Inbound and outbound communication
- Positive demeanor
- Attention to detail
- Empathy and patience
- Team collaboration
- Multitasking and prioritization
- Calm under pressure
- Customer needs assessment
- Trust building
References
REFERENCES Available on request
Accomplishments
- Top Performer Q4 2024
- Top Performer Q1 2025
- NextGen Leader
Certification
- Mortgage Loan Originator License
Timeline
Mortgage Loan Officer
Rocket Mortgage
08.2022 - 02.2023
Client Relationship Consultant 4
Us Bank
05.2017 - Current
Sales Associate
Jcpenney
10.2015 - 08.2017
Some College (No Degree) - General Studies
Eastern Washington University