Gabriella Gerigina Villareal
Lansing,MI
Summary
Committed job seeker skilled in working under pressure and adapting to new situations and challenges to best enhance the workplace. 10+ years in customer service and also a Senior Patient care technician in the medical field. Offering my abilities to organize, schedule and help others in need as well as having awesome teamwork being reliable and a positive attitude. .
Overview
16
16
years of professional experience
Work History
Rehabilitation Technician
Ingham County Medical Care Facility
11.2020 - Current
- Established collaborative relationships with patients through consistent and meaningful communication.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Communicated back to nurses and therapists regarding patient performance and condition.
- Transferred, moved and ambulated patients to and from departments with wheelchairs and stretchers.
- Level staffing
Cosmetologist
Myself
08.2013 - Current
- Retail/Inventory
- Tend to individual care need
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Front Desk Receptionist
Forest hills podiatry
08.2020 - 11.2020
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Greeted visitors entering establishment
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Completed basic bookkeeping and document filing.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Scheduled appointments and maintained and updated appointment calendars.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Rehab Care Technician
Eaton County Health And Rehabilitation Services - Echrs
04.2017 - 07.2020
- Patient care technician
- Basic cna skills
- Phlebotomy
- Rehab therapy
- CNLA (certified nursing leader assistant) of the floor
- Preceptor
- Created and built a preceptor program for orientation and training of cenas
- Improved policy and procedures for staff
- Trained and orientated all employees
- Scheduled/leveled staff
Salon Receptionist/
Images Salon & Spa
01.2008 - 10.2014
- Managed/ scheduled appointment books for 12+ Stylist
- Handled Bills
- Payroll
- Bank deposits
- Gained product knowledge, and great customer service skills
- Booked appointments to allow sufficient time for requested services.
- Developed strong customer relationships by making clients feel comfortable, employing great listening skills and offering to assist with [Task].
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
- Input client information into booking system accurately and completely to chart sales metrics.
- Organized online bookings and processed online payments using [Software].
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained inventory and equipment by checking stock for needed supplies and ordering
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Sorted invoices by date stamping and filing by vendor code.
Education
Medical - CNA, PCT, And Phlebotomy
Career Quest Learning Center
Lansing, MI04.2017
Cosmetology license -
Regency Beauty Institute
Lansing, MI02.2011
High School Diploma -
Sawdon High School
Grand Ledge, MI01.2009
Skills
- Client communications
- CNA
- Patient care technician certified
- Phlebotomy certified
- Coordinating schedules
- Employee coaching
- Technologically savvy
- High-energy attitude
- Leadership skills
- Payroll
- Ekg training/schooling
- Heavy Lifting
- HIPAA Compliance
- Medical Billing
- Problem-Solving
- Patient Advocacy
- Home Health Care
- Rehabilitation Services
Working out/ weight lifting
Meal plans
Training/Coaching
Timeline
Rehabilitation Technician
Ingham County Medical Care Facility
11.2020 - Current
Front Desk Receptionist
Forest hills podiatry
08.2020 - 11.2020
Rehab Care Technician
Eaton County Health And Rehabilitation Services - Echrs
04.2017 - 07.2020
Cosmetologist
Myself
08.2013 - Current
Salon Receptionist/
Images Salon & Spa
01.2008 - 10.2014
Medical - CNA, PCT, And Phlebotomy
Career Quest Learning Center
Cosmetology license -
Regency Beauty Institute
High School Diploma -
Sawdon High School
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