Gabriella (Gabie) Graziano
Customer Service
Forest,VA
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences. Experienced in multiple fast-pace environments. Motivated and friendly personality with a flexible approach who anticipates customer needs as well as my fellow teammates. Can maintain focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server
Liberty Station
09.2023 - 05.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Receptionist
Wyndhurst Aesthetics
05.2023 - 07.2023
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Server
Graziano's
06.2015 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Answered customers' questions and recommended items
- Collected payment, balanced cash and card receipts and maintained accurate cash drawer.
Receptionist
About Face
06.2015 - 07.2021
- Collected payments, processed transactions and updated relevant records.
- Welcomed customers with friendly greeting, answered general questions over the phone and in person, gathered nature of visit and made appointments accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and made appointments accordingly.
Education
Cosmetology - Cosmetology Education
Sylvain Melloul International Hair Academy
Lynchburg, VA 05.2001 -
High School Diploma -
Jefferson Forest High School
Forest, VA 05.2001 -
Skills
- Adaptable and Flexible
- Problem-solving aptitude
- Time management abilities
- Transactions and Cash Handling
- Team Player
- Exceptional customer service
- Reliable and Responsible
- Computer Proficiency
Timeline
Server
Liberty Station
09.2023 - 05.2024
Receptionist
Wyndhurst Aesthetics
05.2023 - 07.2023
Server
Graziano's
06.2015 - 03.2022
Receptionist
About Face
06.2015 - 07.2021
Cosmetology - Cosmetology Education
Sylvain Melloul International Hair Academy
05.2001 -
High School Diploma -
Jefferson Forest High School
05.2001 -
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