Gabrielle Ball
Atlanta,GA
Summary
Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Cocktail Waitress
PBR Atlanta: A Coors Banquet Bar
08.2023 - Current
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Promotional Model
CMT Agency
01.2019 - Current
- Engaged customers with friendly demeanor and extensive product knowledge.
- Poured samples and demonstrated various features.
- Promoted and set up sales using communication and marketing abilities.
- Worked at trade shows, customer locations or on marketing shoots.
- Modeled garments such as dresses, coats, underclothing, and swimwear.
- Represented companies and brands at conventions and trade shows to promote products and services.
Hostess
Stoney River Steakhouse And Grill
12.2022 - 04.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Dental Assistant
Towne Lake Orthodontics
08.2019 - 03.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, changed wires and brackets, and applied bands.
Hostess
Chilis's Bar And Grill
01.2019 - 07.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Relayed guest comments or suggestions to manager on duty for further action.
Hostess
Longhorns Steakhouse
06.2018 - 07.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Bachelor of Science - Biology
Kennesaw State University
Kennesaw, GA08.2024
High School Diploma -
North Paulding High School
Dallas, GA05.2020
Skills
- Entertaining guests, serving, dancing, and socializing
- Bottle Sales
- Adaptable and Flexible
- High-Volume Dining
- VIP Experiences
- Customer Interaction
Timeline
Cocktail Waitress
PBR Atlanta: A Coors Banquet Bar
08.2023 - Current
Hostess
Stoney River Steakhouse And Grill
12.2022 - 04.2023
Dental Assistant
Towne Lake Orthodontics
08.2019 - 03.2020
Promotional Model
CMT Agency
01.2019 - Current
Hostess
Chilis's Bar And Grill
01.2019 - 07.2019
Hostess
Longhorns Steakhouse
06.2018 - 07.2019
Bachelor of Science - Biology
Kennesaw State University
High School Diploma -
North Paulding High School
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