Summary
Overview
Work History
Education
Skills
Timeline
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GABRIELLE BASSEY

GRANDVIEW

Summary

Diligent customer service representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

GEICO
07.2021 - 11.2021
  • Enhanced customer satisfaction by efficiently resolving inquiries and issues, demonstrating strong communication and problem-solving skills
  • Worked closely with team to streamline customer service processes, fostering a supportive environment and boosting overall team performance
  • Consistently met and exceeded service targets by applying analytical skills to identify customer needs and deliver tailored solutions

Home Healthcare Aide / Caregiver

Abb Healthcare
06.2018 - 05.2019
  • Provided home health care services to elderly and disabled clients in accordance with established care plans
  • Prepared meals and snacks according to individualized dietary needs and preferences
  • Coordinated with other healthcare professionals and family members to ensure client safety and wellbeing
  • Maintained accurate records of client care and progress
  • Ensured a clean and safe environment at all times
  • Offered emotional and social support to clients and their families

Facility Facing Customer Service for Mail Order Pharmacy

DaVita Rx Pharmacy
03.2017 - 10.2017
  • Provided exceptional customer service for mail order pharmacy, answering customer inquiries and directing them to the correct department
  • Processed customer orders and answered any questions they had with accuracy and professionalism
  • Followed up on customer orders to ensure timely delivery and satisfaction
  • Resolved customer complaints and inquiries in a timely manner
  • Maintained records of customer interactions and transactions
  • Collaborated with other departments to ensure customer satisfaction

Claims Associate

STATE FARM
03.2015 - 04.2016
  • Investigated and resolved customer inquiries related to claims within 24 hours
  • Trained and supervised new claims associates on company policies and procedures
  • Liaised with external vendors and customers to ensure accurate and timely resolution of claims

Licensed Benefit Advisor

EXTENDHEALTH
07.2013 - 10.2015
  • Assisted clients in selecting appropriate health, dental, and vision insurance plans to meet their needs and budgets
  • Analyzed clients' current coverage and provided advice to determine the best combination of benefits
  • Facilitated the enrollment process by explaining policy details, collecting documents, and submitting applications to insurance carriers
  • Developed and maintained relationships with clients to ensure a positive customer experience
  • Researched and kept up to date on health care reform and benefit plan requirements

Education

Bachelor of Arts - sociology and human services

Southern New Hampshire University
03-2028

GED -

Goodwill Industries
Dallas, TX
10-2006

Skills

  • Sales Proficiency
  • Strong Interpersonal Communication
  • Client Engagement
  • Skilled in Microsoft Office Applications
  • Experienced with Microsoft 365 Suite
  • Written Communication
  • Excel Spreadsheet Management
  • Accurate Typing Ability
  • Google Workspace Proficiency
  • Customer Support Expertise

Timeline

Customer Service Representative

GEICO
07.2021 - 11.2021

Home Healthcare Aide / Caregiver

Abb Healthcare
06.2018 - 05.2019

Facility Facing Customer Service for Mail Order Pharmacy

DaVita Rx Pharmacy
03.2017 - 10.2017

Claims Associate

STATE FARM
03.2015 - 04.2016

Licensed Benefit Advisor

EXTENDHEALTH
07.2013 - 10.2015

Bachelor of Arts - sociology and human services

Southern New Hampshire University

GED -

Goodwill Industries

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GABRIELLE BASSEY