Gabrielle Bechard
Office Manager
Zeeland,MI
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Senior Assistant Manager
Gliks
Holland, MI
09.2019 - 02.2021
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Dispatch Manager
Fox Transport Services, INC
Grand Rapids, MI
02.2012 - 08.2017
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Directed all dispatching, routing and tracking of numerous fleet vehicles.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Responded to daily caller requests with information about assistance and timeframes.
Education
Bachelor of Arts - Communications
Grand Valley State University
Allendale, MI 04.2007 - 06.2011
Skills
Project Management
Timeline
Senior Assistant Manager
Gliks
09.2019 - 02.2021
Dispatch Manager
Fox Transport Services, INC
02.2012 - 08.2017
Bachelor of Arts - Communications
Grand Valley State University
04.2007 - 06.2011
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