Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fatema Zayyad

Daytona Beach,FL

Summary

Detail-oriented Assistant Manager offers more than 4 years progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Overview

7
7
years of professional experience

Work History

Senior Assistant Manager

Boost Mobile
Camden, NJ
10.2019 - 08.2023
  • Operational Oversight: Manage daily store operations and maintain efficiency
  • Sales and Targets: Lead sales efforts, set goals, and drive team performance
  • Customer Service Excellence: Ensure high customer service standards and handle complex issues
  • Team Management: Supervise, train, and evaluate staff; manage scheduling and performance
  • Inventory and Financial Control: Manage inventory, display products, and assist with budgeting and expense management
  • Compliance and Security: Adhere to company policies and maintain store security
  • Marketing Initiatives: Implement promotional activities and marketing campaigns
  • Reporting: Generate reports on sales and store performance
  • Product Expertise: Stay informed about new mobile technologies and products.

Assistant Manager

Deluxe Nails and Spa
Sweedesboro, NJ
01.2017 - 09.2019
  • Customer Service: Oversee customer satisfaction, handle complaints, and ensure top-notch service standards
  • Staff Management: Participate in hiring, training, scheduling, and performance evaluation of staff
  • Operational Efficiency: Assist in daily spa operations, manage inventory, and uphold health and safety protocols
  • Financial Tasks: Aid in financial management including budgeting, processing payments, and preparing financial reports
  • Marketing and Sales: Contribute to marketing strategies, promote services, and drive sales of spa products
  • Facility Upkeep: Ensure cleanliness and maintenance of spa facilities and equipment
  • Quality Assurance: Conduct regular inspections and implement quality control measures
  • Professional Development: Keep abreast of industry trends and support staff training and development.

Education

Bachelor of Science in Marketing -

Rowan University - Rohrer College of Business
05.2023

Skills

  • Leadership and Team Management
  • Marketing Expertise
  • Analytical skills
  • Project Management
  • Problem Solving
  • Adaptability
  • Operations Management
  • Customer Relationship Management
  • Staff Scheduling
  • Task Delegation
  • Customer Relations
  • Staff Supervision
  • Strategic Planning
  • Meeting Facilitation

Languages

English
Native/ Bilingual
Arabic
Full Professional

Timeline

Senior Assistant Manager

Boost Mobile
10.2019 - 08.2023

Assistant Manager

Deluxe Nails and Spa
01.2017 - 09.2019

Bachelor of Science in Marketing -

Rowan University - Rohrer College of Business

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Fatema Zayyad