Gabrielle Brice
Orlando,FL
Summary
Guest services professional with proven track record of delivering exceptional customer experiences. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, effective communication, and problem-solving. Reliable and flexible with changing needs, ensuring smooth operations and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Advocate
Target
02.2024 - 03.2024
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
Financial Counselor I
Orlando Regional Medical Center
02.2023 - 05.2023
- Explains necessary forms and obtains signatures from patient/guarantor.
- Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
- Explains insurance benefits and collects co-pays, deductibles, and self-pay portions due.
- Maintains basic understanding of the medical necessity screening process and appropriate systems.
Guest Service Representative
Orlando Health South Seminole Hospital
06.2022 - 02.2023
- Documented guest suggestions and complaints to facilitate process improvements with leadership.
- Maintains current knowledge of hospital personnel, departments, and their locations to refer guests to the appropriate department or person.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns, and developing creative solutions to guest concerns.
- Arranged special accommodations for guests to enhance visitor experiences.
- Coordinated with internal departments to handle a wide range of guest needs.
Fulfillment Team Member
Target
10.2021 - 06.2022
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
- Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors.
- Supported quality control efforts by conducting thorough inspections of outgoing shipments, ensuring that all products met established standards before leaving the facility.
- Picked and packed order items.
- Achieved productivity and accuracy standards to meet company guidelines.
Brand Representative
Abercrombie & Fitch Kids
04.2019 - 11.2019
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Education
Bachelor of Science - Kinesiology
University of Central Florida
Orlando, FL01-2026
Skills
- Exceptional communication
- Cross-selling proficiency
- Guest accommodations
- Loyalty promotion
- Cash handling experience
- Check-in coordination
- POS systems expert
- EPIC interface
- Customer Relationship Management
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Guest Advocate
Target
02.2024 - 03.2024
Financial Counselor I
Orlando Regional Medical Center
02.2023 - 05.2023
Guest Service Representative
Orlando Health South Seminole Hospital
06.2022 - 02.2023
Fulfillment Team Member
Target
10.2021 - 06.2022
Brand Representative
Abercrombie & Fitch Kids
04.2019 - 11.2019
- CPR/AED Certification
- First Aid Certification
Bachelor of Science - Kinesiology
University of Central Florida
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