Gabrielle Briscoe
Chicago,US
Summary
Dedicated Customer Service Representative with expertise in managing high-volume inbound inquiries and resolving scheduling and account issues to enhance student satisfaction. Streamlines processes by maintaining accurate CRM records and addressing data discrepancies, resulting in improved service accuracy. Leverages strong communication and problem-solving skills to enhance customer interactions and support team objectives.
Overview
4
4
years of professional experience
Work History
Claims Specialist
Vaco
Houston, TX
01.2026 - 07.2026
- Coordinated with insurance providers to resolve disputes and clarify policy details.
- Collaborated with team members to streamline claims processing procedures.
- Maintained detailed records of claims activity in the company's database system.
Customer Service Representative
Tricoci University of Beauty Culture
Chicago, US
02.2025 - 12.2025
- Handled high inbound call volumes, resolved inquiries to enhance student satisfaction
- Answered scheduling and enrollment questions, guided callers through next steps to minimize follow-up confusion
- Logged customer interactions in internal systems, ensured records enabled timely account resolutions
Seasonal Customer Representative
Minted
San Francisco, US
06.2024 - 01.2025
- Handled high-volume seasonal inquiries via email, phone, and chat, achieving high customer satisfaction ratings
- Documented customer interactions in CRM according to protocol, ensuring accurate case history and effective follow-up
- Achieved departmental service targets during peak periods while delivering high-quality responses across multiple channels
Data Entry Specialist
Vaco
Houston, US
01.2023 - 07.2024
- Validated and corrected customer records, enhancing database integrity and minimizing service errors
- Validated and corrected customer records to improve database integrity and reduce service errors
- Investigated and resolved record discrepancies, improving accuracy and reliability of customer service
Customer Care Associate
Baublebar
New York City, US
04.2022 - 02.2023
- Managed high-volume customer inquiries across email, phone, and chat, achieving high satisfaction ratings during peak seasons
- Met departmental service targets, delivering responsive support that enhanced customer experience metrics
- Recorded customer interactions in CRM with adherence to protocols, ensuring accurate case history for effective follow-up
Education
Bachelor of Science -
University of Phoenix
Tempe, AZAssociate of Arts - Information Technology
University of Phoenix
Tempe, AZSkills
- Customer Service
- Data Entry
- Claims processing
- Data analysis
- Policy interpretation
- Time Management
- Problem Solving
Accomplishments
- Dean's List Honoree, 2021
- Completed coursework in Information Technology in Advanced Cyber Security
Timeline
Claims Specialist
Vaco
01.2026 - 07.2026
Customer Service Representative
Tricoci University of Beauty Culture
02.2025 - 12.2025
Seasonal Customer Representative
Minted
06.2024 - 01.2025
Data Entry Specialist
Vaco
01.2023 - 07.2024
Customer Care Associate
Baublebar
04.2022 - 02.2023
Bachelor of Science -
University of Phoenix
Associate of Arts - Information Technology
University of Phoenix