Gabrielle Castillo
Houston,TX
Overview
2
2
years of professional experience
1
1
Certification
Summary
Highly skilled healthcare professional with strong expertise in medical billing and coding. Adept at accurately processing patient data and insurance claims while ensuring compliance with regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in medical terminology, coding systems, and electronic health records, with reliable and efficient work ethic.
Work History
Certified Medical Biller and Coder
Physician Billing of Houston
Houston, TX
03.2025 - 09.2025
- Processed medical billing claims using advanced coding software to ensure accuracy and compliance.
- Reviewed patient records for completeness, identifying discrepancies and correcting errors in documentation.
- Assisted in training new staff on billing procedures and coding guidelines for improved team performance.
- Maintained knowledge of industry regulations and updates to enhance coding accuracy and efficiency.
- Collaborated with healthcare providers to resolve billing inquiries and clarify coding procedures.
- Conducted audits of submitted claims to ensure proper coding practices were followed consistently.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
Patient Specialist
UnitedHealthcare
06.2024 - 08.2025
- Assisted patients with scheduling appointments and coordinating care services.
- Provided support in resolving patient inquiries and addressing concerns effectively.
- Educated patients on health plan benefits and available resources for optimal care.
- Managed patient records using electronic health record systems to ensure accuracy.
- Ensured smooth patient flow throughout the facility by effectively managing check-ins, room assignments, and discharges.
- Supported patients with insurance claims and billing inquiries, resulting in improved financial experiences.
- Assisted in maintaining accurate medical records, ensuring confidentiality and compliance with HIPAA regulations.
Disaster Recovery Specialist
FEMA
05.2023 - 05.2024
- Coordinated disaster recovery plans with local agencies to enhance response effectiveness.
- Conducted assessments of damaged infrastructure to prioritize recovery efforts and resources.
- Developed training materials for staff on emergency response protocols and recovery strategies.
- Collaborated with stakeholders to ensure compliance with federal disaster assistance guidelines.
- Facilitated community outreach programs to educate citizens on disaster preparedness measures.
- Reviewed and updated operational procedures to enhance efficiency in disaster response initiatives.
- Maintained up-to-date knowledge of industry trends and developments to ensure preparedness for emerging risks.
- Managed budgets for disaster recovery projects, ensuring optimal resource allocation and costefficiency.
- Evaluated third-party vendors'' services to ensure alignment with the organization''s disaster recovery requirements.
- Assisted in the development of policies and guidelines for improved risk management across the organization.
Education
High School Diploma - Medical Coding and Billing Program
The College of Health Care Professions
Houston, TX06.2025
Skills
CMS-1500 form completion
ICD-10 proficiency
HIPAA compliance
Payment posting
Insurance verification
Patient account management
Medicare and medicaid billing
Claim submission
Medical coding expertise
Diagnostic coding
Appeals processing
Certification
- National Healthcareer Association (NHA) National Registered Certified Billing and Coding Specialist (CBCS)
- American Heart Association BLS for Healthcare Providers (CPR and AED) Certification
- US Department of Health & Human Services OSHA & HIPAA Certification
Timeline
Certified Medical Biller and Coder
Physician Billing of Houston
03.2025 - 09.2025
Patient Specialist
UnitedHealthcare
06.2024 - 08.2025
Disaster Recovery Specialist
FEMA
05.2023 - 05.2024
High School Diploma - Medical Coding and Billing Program
The College of Health Care Professions