Summary
Overview
Work History
Education
Skills
Timeline
Generic

GABRIELLE CASTRO

Deerfield Beach,FL

Summary

Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques. Known for strong interpersonal skills and to develop loyal customer relationships. I have 9 years of Customer Service experience and looking to expand my field of experience.

Overview

2026
2026
years of professional experience

Work History

Customer Service Agent (Email and Chat)

Chewy
05.2020 - Current
  • Delivers exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhances client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Resolves customer complaints with empathy and professionalism, ensuring repeat business.
  • Manages high-stress situations effectively, demonstrating professionalism under pressure while resolving disputes or conflicts.
  • Develops strong product knowledge to provide informed recommendations based on individual customer needs.

Daytime Stocker

Walmart
  • Ensured product availability by promptly addressing low-stock situations and communicating with management for reorder requests.
  • Assisted customers in locating desired items, providing exceptional customer service that increased satisfaction ratings.
  • Increased sales potential with timely replenishment of high-demand products on store shelves.
  • Enhanced inventory accuracy by diligently organizing and maintaining stock in assigned areas.
  • Optimized merchandise displays with attention to detail, enhancing visual appeal for shoppers.

Sales Associate

JCPenney
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through personalized service, addressing concerns promptly, and providing a welcoming store environment.
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.

Education

High School Diploma -

Penn Foster High School
06-2018

Skills

  • Problem-Solving
  • Customer service and care
  • Positive Attitude
  • Critical Thinking
  • Clear Communication
  • Organizational Skills
  • Relationship Building
  • Polite communication skills
  • Problem resolution
  • Empathetic and genuine

Timeline

Customer Service Agent (Email and Chat)

Chewy
05.2020 - Current

Daytime Stocker

Walmart

Sales Associate

JCPenney

High School Diploma -

Penn Foster High School

Similar Profiles

CREATE PROFILE