GABRIELLE CAVES
San Bernardino,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Quality Assurance Coach
Boys and Girls Club of Greater Redlands-Riverside
San Bernardino, CA
02.2024 - Current
- Ensures compliance with all health and safety authority BCGA,BGCGRR and the School District.
- Places proper staffing at each school site daily.
- Maintains staff attendance and timekeeping daily.
- Data entry for staff professional development.
- Assist with accounting biweekly.
- Observe and assess program delivery.
- Problem solve and provide ongoing coaching, feedback and praise.
- Identify and support professional development opportunities for their teams.
- Ensure that staff are meeting essential job duties and safety criteria.
- Implement several staff trainings throughout the year.
- Maintain accurate records and data-tracking methods.
- Responsible for tracking key performance indicators for after-school programs.
- Recruiting and interviewing potential candidates.
- Hosting new-hire orientations.
- Performed root cause analysis to identify underlying problems causing poor performance.
EXL Tk Specialist
Boys and Girls club greater of Redlands
San Bernardino, USA
10.2022 - 02.2024
- Motivate and encourage students in daily lesson plans and recreational activities.
- Keeps a record of attendance and check-outs for students enrolled in the program.
- Provide a safe environment for students through active supervision and setting clear expectations.
- Maintaining a clean workspace.
- Engaging in a positive and fun environment for students.
- Provides constant supervision by following school behavioral guidelines.
- Maintaining the current day-to-day responsibilities with little supervision.
Nutrition Services
San Bernardino California Unified school district
San Bernardino, USA
01.2020 - 10.2022
- Performs a variety of hot and cold food preparations
- Participants in operating kitchen equipment such as Ovens, warmer, steam tables and dishwasher
- Serves food to students and staff
- Verifies food and supplies inventory on a daily basis
- Participants in maintaining the health and sanitation codes
- Collects monies, enters data into sales record keeping
- Maintains a calm but fast flow in the kitchen with minimal supervision
VIP Services Concierge
Yaamava Casino
05.2018 - 01.2020
- Provides outstanding communication and interpersonal skills with internal and external guests
- Manages gaming and non-gaming areas with great attention to detail with minimal supervision
- Experienced in the highest standard of guest services to provide to our guests in the high-limit room
- Responsible for all reports and records of event ticket distribution, transportation request, hotel modifications
- Communicates effectively to guests in a high call volume setting or in person
- Maintains communication with Public safety and Food and beverage to ensure the safety and service in the room
- Reviews daily arrival reports in order to identify special requests
- Maintains a positive and professional demeanor under challenging situations in the office or on the casino floor
VIP Services Representative
Yaamava
Highland , CA
09.2005 - 05.2018
- Greeted and welcomed VIPs upon their arrival to the venue.
- Provided personalized services to ensure a pleasant experience for all VIPs.
- Coordinated transportation services and accommodations for VIPs as needed.
- Organized special events, meetings, and activities for VIPs.
- Communicated with staff members to ensure smooth operations of the event or activity.
- Ensured that all VIP requests were met in a timely manner.
- Managed guest lists, reservations, and other administrative duties related to VIP Services.
- Provided information about the venue's amenities and attractions to help enhance the guest experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
High School Diploma -
Pacific High School
San Bernardino, CA06-2005
Skills
- Excellent communication skills
- Organization skills
- Ability to perform under pressure
- Ability to navigate multiple tasks
- Proficient in patron management
- Microsoft Office Suite
- 42 WPM
- Quality management systems
- 10-Key pad
- Office equipment
- Training and mentoring
- Team building
- Attention to detail
- Team leadership
Timeline
Quality Assurance Coach
Boys and Girls Club of Greater Redlands-Riverside
02.2024 - Current
EXL Tk Specialist
Boys and Girls club greater of Redlands
10.2022 - 02.2024
Nutrition Services
San Bernardino California Unified school district
01.2020 - 10.2022
VIP Services Concierge
Yaamava Casino
05.2018 - 01.2020
VIP Services Representative
Yaamava
09.2005 - 05.2018
High School Diploma -
Pacific High School
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