Gabrielle Cooper
Maplewood,NJ
Summary
Seeking a position where I can utilize my leadership, communication and superior customer service skills.
Overview
11
11
years of professional experience
Work History
SKILLS INSTRUCTOR 1
Cerebral Palsy of New Jersey
04.2019 - Current
- Develop individualized learning plans for clients
- Collect and analyze data on clients
- Ensure learning plans are up to the state and facility guidelines
- Coach/aid clients through the completion of daily tasks.
ACCOUNT DATA ADMINISTRATOR
SMBC
09.2022 - 05.2023
- Extracting and/or loading data
- Authenticating data
- Preserving data integrity
- Ethically handling private data, including financial data.
CURRENCY SERVICES ANALYST
Federal Reserve Bank
01.2022 - 06.2022
- Process each bundle received through the BPS (Banknote Processing System) which may reject currency due to possible lack of fitness or counterfeit status
- Accept deposits by receiving, inspecting and sorting coin and currency delivered by armored carriers from depository institutions, central banks, the US Mint, and the Bureau of Engraving and Printing
- Deposit information into computer system to ensure appropriate institution receives credit
- Accurately enter data in computer-based software system to maintain error-free electronic accounting records of payments, deposits, and other inventory activity.
LOAN PROCESSOR
NJConnectone Bank
07.2021 - 01.2022
- Gathering information for the loan application
- Evaluating credit histories for applications
- Collecting data from clients such as their assets, salaries, debts, and employment status to fill in information for the loan application
- Meeting loan application deadlines.
MORTGAGE CUSTOMER SERVICE SPECIALIST
Valley National Bank
11.2017 - 11.2019
- Provided hands-on support to clients through their loan process from application to closing
- Prepared loan documents upon receipt of request from the Lender; reviewed offerings
- Was point of contact for lenders, legal counsel for troubleshooting requests
- Oversaw the collect and tracking of fees.
HEAD TELLER
Valley National Bank
04.2014 - 11.2017
- Directed the transaction activities of all tellers and ensured the seamless, efficient delivery of teller banking services
- Assisted tellers with more complex customer transactions
- Conducted audits on a regular monthly basis and more frequently if needed
- Monitored drawer limits
- Managed the branch in the absence of the branch manager
- Ensured that the branch had an adequate cash supply, ordered currency, prepared currency shipments
- Opened and closed vault daily, control cash in vault, and distributed daily cash to tellers
- Assisted tellers with out-of-balance reconciliations ensuring appropriate corrections
- Ensured that the ATM, night drop, and coin machine were processed and proofed daily.
TELLER
Valley National Bank
05.2013 - 04.2014
- Provided fast, accurate, and courteous customer service
- Performed daily settlement and batches
- Cross-sold related bank products and services
- Processed customer transactions in accordance with bank policy
- Assisted head teller
- Serviced ATMs/Coin machines.
Education
BACHELOR DEGREE IN INTERNATIONAL BUSINESS - Business Administration
Berkeley College
Newark, NJ06.2021
ASSOCIATE DEGREE IN INTERNATIONAL BUSINESS - Business Administration
Berkeley College
Newark, NJ05.2019
High School Diploma -
Marylawn of the Oranges Academy
South Orange, NJ06.2007
Skills
- Customer Service
- Microsoft Office Suite
- Cash handling
- Cash management
- Problem Solving
- Analysis
- Leadership
- Documents management
- Coaching/ Training
- Advocating Efficient
Timeline
ACCOUNT DATA ADMINISTRATOR
SMBC
09.2022 - 05.2023
CURRENCY SERVICES ANALYST
Federal Reserve Bank
01.2022 - 06.2022
LOAN PROCESSOR
NJConnectone Bank
07.2021 - 01.2022
SKILLS INSTRUCTOR 1
Cerebral Palsy of New Jersey
04.2019 - Current
MORTGAGE CUSTOMER SERVICE SPECIALIST
Valley National Bank
11.2017 - 11.2019
HEAD TELLER
Valley National Bank
04.2014 - 11.2017
TELLER
Valley National Bank
05.2013 - 04.2014
BACHELOR DEGREE IN INTERNATIONAL BUSINESS - Business Administration
Berkeley College
ASSOCIATE DEGREE IN INTERNATIONAL BUSINESS - Business Administration
Berkeley College
High School Diploma -
Marylawn of the Oranges Academy
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