Gabrielle Crenshaw
Waco,TX
Summary
Enthusiastic E-Business Tier 1, and SMB Representative, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of both SMB and E-Business processes and training in assisting customers through all platforms. Motivated to learn, grow and excel in a training and supervisory role.
Overview
8
8
years of professional experience
Work History
E-Business Tier 1
GC Services
Waco, TX
07.2019 - Current
- Broke down and evaluated user problems, using text scripts, personal expertise and probing questions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responding to customer, city, and Retail Provider questions via email, chat, and phone calls.
SMB Customer Service Representative
GC Services
Waco, TX
07.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked closely with Valued Business customers to ensure resolution of issues and fulfill commitment to connect.
- Provided support for Solar customers via inbound and outbound work.
- Sought out training opportunities as a mentor to enhance customer relationship management abilities, and further boost quality scores.
- Refer unresolved customer grievances to designated departments for further investigation.
Supervisor
Urban Air Trampoline And Adventure Park
Waco, TX
03.2017 - 07.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Streamlined operations to improve process efficiency.
Education
High School Diploma -
Midway High School
Waco, TX05.2019
Skills
Ability to provide feedback
SMB Process Knowledge
Leadership Ability through mentoring
Accomplishments
Mentoring several successful agents
Multiple employee of the month awards
Top Gun award
Timeline
E-Business Tier 1
GC Services
07.2019 - Current
SMB Customer Service Representative
GC Services
07.2019 - Current
Supervisor
Urban Air Trampoline And Adventure Park
03.2017 - 07.2019
High School Diploma -
Midway High School