GABRIELLE DIAZ
Cypress,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in ecommerce industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Revolve-E Commerce Fashion Company
Remote, CA
02.2022 - Current
- Assist customers via Text, email, chat, and phone
- Managed over 50 customer calls per day
- Carrier Claim filing, communicating with various departments, process orders, styling, placed orders
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Member Services Representative
Planet Fitness Gymnasium
Buena Park, CA
08.2019 - 04.2020
- Manage members accounts and handle all front desk related activities
- Give detailed tours to potential members, sell memberships
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Maintained up-to-date knowledge of service changes.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Receptionist
Straight Talk Clinic, Mental Health Clinic
Cypress, CA
12.2016 - 03.2019
- Processed forms of payments from clients such as cash, credit card, and checks, also reviewed and processed billing forms of clients’ insurance
- Given responsibility of opening and closing buildings and other duties as assigned
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, putting client packets together, and filing documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Shift Manager/Store Associate
Yogurtland-Frozen Yogurt Store
Seal Beach, CA
02.2015 - 12.2016
- Managed cash handling, POS system, along with drawer balancing and transferring money into safe deposits at the end of shifts
- Assisted in training of newly hired associates in company policy and procedures
- Made sure associates took break periods, and performed routinely clean sweeps of the store to ensure that health and safety standards were maintained at all times, and given responsibility of opening and closing the store
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Store Associate
Aerie
Cerritos, CA
01.2015 - 09.2015
- Stamped, attached, or changed price tags on merchandise, referring to price list
- Itemized and totaled customer merchandise selection at checkout counter, using cash register, and accepted cash or charge card for purchases
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise
- Greeted customers, helped locate merchandise and suggested suitable options.
- Bra expert- assisted and educated customers with bra care and fit, styling.
Cashier
Stein Mart, Store
Huntington Beach, CA
07.2013 - 12.2014
- Issued receipts, refunds, credits, or change due to customers
- Helped customers in finding the right product and would assist in extra duties around the store
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
Education
Some College (No Degree) - Studied Psychology
Cypress College
Cypress, CASome College (No Degree) - Studied Fashion Design/Psychology
Long Beach City College
Long Beach, CASkills
- Patient and Attentive Personality
- Excellent Customer Service
- Creative
- Knowledgeable in both Windows and Mac
- Knowledgeable in Photoshop
- Problem Solving
- Teamwork and Collaboration
- Self-Motivated
- Data Entry
- Cultural Awareness
- Planning and Coordination
- Complaint resolution
- Shipping procedures understanding
- Detail Oriented
- Online Store Management
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Customer Service Representative
Revolve-E Commerce Fashion Company
02.2022 - Current
Member Services Representative
Planet Fitness Gymnasium
08.2019 - 04.2020
Receptionist
Straight Talk Clinic, Mental Health Clinic
12.2016 - 03.2019
Shift Manager/Store Associate
Yogurtland-Frozen Yogurt Store
02.2015 - 12.2016
Store Associate
Aerie
01.2015 - 09.2015
Cashier
Stein Mart, Store
07.2013 - 12.2014
Some College (No Degree) - Studied Psychology
Cypress College
Some College (No Degree) - Studied Fashion Design/Psychology
Long Beach City College