Summary
Overview
Work History
Education
Skills
Areas of Interest
Professional Development
Gabrielle Diaz

Gabrielle Diaz

Andover,MN

Summary

I am a focused, detail oriented, hard worker who has a passion for technology; and wants to grow into the field of cybersecurity. I will strive to learn how to serve your company and drive productivity while ensuring security of your digital assets. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Academic References are available upon request.

Overview

1
1
years of professional experience

Work History

Technical Support Specialist

Vivint Home Security
07.2021 - 08.2021
  • Documented support interactions for future reference.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Walked individuals through basic troubleshooting tasks.
  • Monitored systems in operation and quickly troubleshot errors.

Crew Member

Chipolte
01.2020 - 03.2020
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Tech Support

Freelance
01.2017 - 01.2020
  • Walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Researched product and issue resolution tactics to address customer concerns.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.

Technical Support Representative

Sykes - Microsoft Xbox
10.2016 - 12.2016
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Researched product and issue resolution tactics to address customer concerns.
  • Translated complex technical issues into digestible language for non-technical users.

Customer Service Representative

Star Tribune Newspaper
05.2016 - 09.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor of Science - Information Systems - Cybersecurity

University of Arkansas Grantham, Little Rock, AR
10.2023
  • Dean's List 8x
  • Member of the Delta Epsilon Tau Honor Society
  • 3.8 GPA
  • Ranked in Top 20% of class
  • summa cum laude graduate

Associate of Arts - Criminal Justice

Grantham University
10.2021
  • 3.5 GPA
  • summa cum laude graduate
  • Ranked in Top 15 % of class
  • Member of the Delta Epsilon Tau Honor Society
  • Dean's List 6x

High School Diploma -

St. Paul Victory Academy , Homeschool
05.2015
  • 4.0 GPA
  • summa cum laude graduate

Skills

  • Technical Troubleshooting
  • Application Configuration
  • Virus Protection
  • Performance Monitoring and Optimization
  • Permissions and Access Control
  • SIEM
  • Data Backup
  • Firewall Management
  • Program Installations
  • System Updates
  • Quick Learner
  • Attention to Detail
  • Self Motivation
  • Mobile Device Management
  • Network Security
  • Cybersecurity

Areas of Interest

Cybersecurity

Digital Forensics

Network Security

Ethical Hacking

Penetration Testing

Social Engineering

Information Security 

Endpoint Security

Cryptography

Cyber Intelligence

Professional Development

I seek to gain extensive experience in cybersecurity and technology; through engaging in professional development resources such as becoming certified in various industry certifications such as Security +, Linux +, CEH, GIAC, and CHFI. I am also considering attending graduate school to obtain a Master's degree in Cybersecurity, Digital Forensics, or Cyber Intelligence. In the meantime, I will utilize sources to build my skillsets and gain stronger competency in IT and the Information Systems. 

Similar Profiles

CREATE PROFILE
Gabrielle Diaz