Gabrielle Diaz
Coon Rapids,MN
Summary
I am a focused, detail oriented, hard worker who has a passion for technology; and wants to grow into the field of cybersecurity. I will strive to learn how to serve the company and drive productivity while ensuring the security of the company's digital assets. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Xfinity
01.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Maintained clean sales floor and straightened and faced merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Helped customers complete purchases, locate items, and join reward programs
- Used POS system to process sales, returns, online orders, and gift card activations
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Answered questions about store policies and addressed customer concerns
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Developed professional relationships with customers to increase loyalty, retention and rapport
Delivery Driver
Grub Hub
11.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Completed rush deliveries on tight timetables to satisfy customer needs
- Delivered food and packages to customer doorsteps and business offices
Delivery Driver
Uber Eats
11.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes
- Delivered food and packages to customer doorsteps and business offices
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Completed rush deliveries on tight timetables to satisfy customer needs
Technical Support Specialist
Vivint Home Security
07.2021 - 08.2021
- Documented support interactions for future reference
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Explained technical information in clear terms to promote better understanding for non-technical users
- Walked individuals through basic troubleshooting tasks
- Monitored systems in operation and quickly troubleshot errors
Crew Member
Chipolte
01.2020 - 03.2020
- Worked well with teammates and accepted coaching from management team
- Took orders, prepared meals, and collected payments
- Provided excellent customer service by greeting customers and meeting quality expectations
- Cleaned and maintained all areas of restaurant to promote clean image
- Kept food preparation area, equipment, and utensils clean and sanitary
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
Tech Support
Freelance
01.2017 - 01.2020
- Walked individuals through basic troubleshooting tasks
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Researched product and issue resolution tactics to address customer concerns
- Installed and configured operating systems and applications
- Monitored system performance to identify potential issues
Technical Support Representative
Sykes - Microsoft Xbox
10.2016 - 12.2016
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Documented support interactions for future reference
- Used ticketing systems to manage and process support actions and requests
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Researched product and issue resolution tactics to address customer concerns
- Translated complex technical issues into digestible language for non-technical users
Customer Service Representative
Star Tribune Newspaper
05.2016 - 09.2016
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
Bachelor of Science - Information Systems - Cybersecurity
University of Arkansas Grantham
Little Rock, AR10.2023
Associate of Arts - Criminal Justice
Grantham University
Lenexa, KS10.2021
High School Diploma -
St. Paul Victory Academy Homeschool
Saint Paul, MN05.2015
Skills
- Technical Troubleshooting
- Application Configuration
- Virus Protection
- Performance Monitoring and Optimization
- Permissions and Access Control
- SIEM
- Data Backup
- Firewall Management
- Program Installations
- System Updates
- Quick Learner
- Attention to Detail
- Self Motivation
- Mobile Device Management
- Network Security
- Cybersecurity
- Adaptability and flexibility
- Customer service excellence
- Relationship building
- Decision-making abilities
- Sales target achievement
- Multitasking capabilities
- Returns processing
- Order processing
- Product recommendations
- Product knowledge expertise
- Computer literacy
- Conflict resolution
- Customer feedback analysis
Accomplishments
2nd Degree Blackbelt in Taekwondo
Professional Development
I seek to gain extensive experience in cybersecurity and technology; through engaging in professional development resources such as becoming certified in various industry certifications such as A+, Security +, Network+, CEH, GIAC, and CHFI, Apple Administrator, Windows Administrator, and Linux Administrator. I am also applying to attend a graduate school in order to obtain a Master's degree in Digital Forensics. In the meantime, I will utilize sources to build my skillsets and gain stronger competency in IT and the Information Systems.
Areas Of Interest
- Cybersecurity
- Digital Forensics
- Network Security
- Ethical Hacking
- Penetration Testing
- Social Engineering
- Information Security
- Endpoint Security
- Cryptography
- Cyber Intelligence
Affiliations
- Delta Epsilon Tau Honor Society
Languages
English
Native or Bilingual
Russian
Limited Working
Spanish
Elementary
Timeline
Retail Sales Associate
Xfinity
01.2024 - Current
Delivery Driver
Grub Hub
11.2023 - Current
Delivery Driver
Uber Eats
11.2023 - Current
Technical Support Specialist
Vivint Home Security
07.2021 - 08.2021
Crew Member
Chipolte
01.2020 - 03.2020
Tech Support
Freelance
01.2017 - 01.2020
Technical Support Representative
Sykes - Microsoft Xbox
10.2016 - 12.2016
Customer Service Representative
Star Tribune Newspaper
05.2016 - 09.2016
Bachelor of Science - Information Systems - Cybersecurity
University of Arkansas Grantham
Associate of Arts - Criminal Justice
Grantham University
High School Diploma -
St. Paul Victory Academy Homeschool
Similar Profiles
Latoya E. DurhamLatoya E. Durham
Account Manager/Change of Service at XfinityAccount Manager/Change of Service at Xfinity
Jordan BensonJordan Benson
RSC at XfinityRSC at Xfinity
Cristian LondonCristian London
Manager at XfinityManager at Xfinity
Zach FoulkZach Foulk
CT4 Advanced at XfinityCT4 Advanced at Xfinity
Kristopher ParsonKristopher Parson
Tree Arborist at Uppercut Tree ServiceTree Arborist at Uppercut Tree Service