Gabrielle Earnest
Toledo,Ohio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills. Currently enrolled at Penta Career Center in a continuing education dog grooming class. As an animal lover, changing directions to start caring for and working with animals.
Overview
2
2
years of professional experience
Work History
Hairstylist
Reve Salon And Spa
03.2023 - 05.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Recorded notes for future reference about customer preferences and services delivered.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Mixed pigments and used proper techniques to achieve desired color.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Distributed business cards outside of salon to generate new business.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Answered phone calls and emails to schedule client appointments.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Assistant Hairstylist
Attitudes A Salon
08.2022 - 03.2023
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted lead hairstylist in achieving desired results for clients through efficient preparation and organization of tools and products.
- Supported salon cleanliness and hygiene by diligently sanitizing workstations, tools, and equipment after each use.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Facilitated a smooth customer experience by assisting with appointment check-ins, payment processing, and appointment confirmations.
- Increased appointment bookings with exceptional customer service, maintaining a welcoming atmosphere and prompt communication.
- Consistently met or exceeded performance targets set for upselling salon services and retail products through effective communication of benefits to clients.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Boosted sales of retail products with appropriate product recommendations tailored to clients'' specific needs based on their hair type or concerns.
- Enhanced client satisfaction by providing personalized hair styling consultations and recommendations.
- Streamlined appointment scheduling process by efficiently managing the salon''s online booking system, resulting in improved client experience.
- Offered exceptional service and support to walk-in and scheduled customers.
- Provided hair treatments to customers.
- Answered telephone calls to provide information and schedule new appointments.
- Handled client inquiries and concerns with professionalism, offering appropriate solutions promptly to maintain positive relationships.
- Washed and sanitized linens, equipment, and salon tools.
- Helped prepare clients for hair service.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Prepared and mixed color formulas for clients' hair.
- Recorded notes for future reference about customer preferences and services delivered.
- Massaged clients' scalp during shampoos.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Educated clients on how to maintain healthy hair.
- Provided assistance to stylists when needed.
- Massaged customers scalps, monitored health and dryness conditions and conveyed concerns to hairdressers.
- Pre-booked clients for follow-up visits and promoted salon services and retail products.
- Examined scalps to determine appropriate products to apply during shampooing processes.
Education
High School Diploma -
Sylvania Northview High School
Sylvania, OH05.2022
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Detail-orientated
- Relationship building and management
- Advanced communication skills
- Customer Consultation
- Schedule Management
- Customer Education
- Social Media Promotion
- Appointment Coordination
- Sales expertise
- Outstanding client retention
- Continuing education
- Sanitation Practices
- Social skills
- Clear Communication
- Product Sales
- Product Knowledge
- Relationship Building
- Workspace Organization
- Tool, Equipment, and Surface Sanitizing
- Adaptable to Changing Client Needs
- Decision-Making
- Supply Ordering and Management
- Data Entry
- Cash Register Operation
- Payment Processing
- Social Media Marketing
- Desktop and Laptop Computers
Timeline
Hairstylist
Reve Salon And Spa
03.2023 - 05.2024
Assistant Hairstylist
Attitudes A Salon
08.2022 - 03.2023
High School Diploma -
Sylvania Northview High School
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