Gabrielle Evans
North Canton,OH
Summary
Dynamic coach with a proven track record at Discover Financial Services, enhancing team efficiency through strategic training and performance evaluation. Skilled in effective communication and complex problem-solving, I foster relationships that drive development and success. Recognized for implementing feedback systems that significantly improved staff proficiency and overall effectiveness.
Overview
11
11
years of professional experience
Work History
Coach
Discover Finacial Services
Ohio
10.2021 - Current
- Formulated specific training strategies to improve staff proficiency and effectiveness.
- Established feedback systems to evaluate coaching success and foster ongoing enhancement.
- Evaluated performance data to pinpoint development opportunities.
- Boosted team efficiency through strategic development and implementation.
Shift Leader
Lindsey’s Pizza
Canton, OH
06.2017 - 12.2021
- Oversaw daily workflows and managed team of 10+ employees.
- Directed scheduling processes, inventory oversight, and cash flow operations.
- Provided training and guidance to customer service team members.
- Managed customer inquiries with expertise.
- Introduced improvements to processes, leading to error reduction.
- Acknowledged for fostering leadership and enhancing company culture.
Youth Development Leader
Boys and Girls Club of Massillon
Massillon, OH
01.2015 - 02.2018
- Facilitated engaging activities to promote social skills and teamwork among youth participants.
- Developed age-appropriate programming that addressed the diverse needs of club members.
- Collaborated with community partners to enhance resource availability for youth development initiatives.
- Mentored junior staff and volunteers, fostering a supportive learning environment.
Education
Certificate - Project Management
Louisiana State University
Baton Rouge, LA10.2025
Bachelor of Arts - Psychology
Kent State University
Kent, Ohio, OH12.2021
Skills
- Effective communication
- Group leadership
- Building relationships
- Team development
- Verbal and written communication
- Complex Problem-solving
- Daily workflow improvement
- Key performance indicators
Timeline
Coach
Discover Finacial Services
10.2021 - Current
Shift Leader
Lindsey’s Pizza
06.2017 - 12.2021
Youth Development Leader
Boys and Girls Club of Massillon
01.2015 - 02.2018
Certificate - Project Management
Louisiana State University
Bachelor of Arts - Psychology
Kent State University