Gabrielle Fasolino
Middletown,CT
Summary
Dynamic customer service professional with a proven track record at Pieper Veterinary, excelling in conflict resolution and client education. Skilled in data entry and active listening, I enhanced patient loyalty through empathetic communication and efficient service delivery, contributing to a positive clinic environment and improved client satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Pieper Veterinary
09.2023 - Current
- Resolved customer inquiries regarding veterinary services and pet care efficiently.
- Managed appointment scheduling and follow-ups to optimize clinic workflow.
- Educated pet owners on vaccination protocols and preventative care options.
- Processed payments and insurance claims accurately, ensuring compliance with policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with veterinary staff to enhance patient care and client satisfaction.
- Implemented feedback mechanisms to continuously improve service delivery and client relations.
- Mange multiple calls / email / voicemails a day
Medical Assistant
Medi Weightloss
08.2020 - 08.2023
- Managed patient intake and scheduling, ensuring efficient flow of clinic operations.
- Conducted initial assessments and collected vital signs to support physician evaluations.
- Assisted in administering injections and medications under physician supervision, enhancing patient care delivery.
- Educated patients on weight loss programs and healthy lifestyle choices, promoting adherence to treatment plans.
- Trained new staff on office procedures and best practices, fostering a collaborative work environment.
- Streamlined appointment processes through effective communication with patients and healthcare team members.
- Developed patient follow-up protocols to enhance engagement and monitor progress throughout treatment journey.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
CNA /Office PCA
Assisted Living Inc
03.2010 - 08.2020
- Provided compassionate care to residents, ensuring comfort and well-being.
- Assisted with daily living activities, promoting independence among residents.
- Monitored vital signs and reported changes to nursing staff promptly.
- Educated residents on health management, enhancing their understanding of care needs.
Education
Medical Assistant Degree - Medical
Branford Hall
Southington, CT05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Pieper Veterinary
09.2023 - Current
Medical Assistant
Medi Weightloss
08.2020 - 08.2023
CNA /Office PCA
Assisted Living Inc
03.2010 - 08.2020
Medical Assistant Degree - Medical
Branford Hall