Gabrielle Francis
Portland,OR
Overview
5
5
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
Portland, OR
07.2024 - Current
- Assisted general manager with operations game plan and company initiatives implementation.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Developed meaningful connections by providing excellent customer service.
- Coached team members to increase productivity and improve the customer experience.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Barista
STARBUCKS COFFEE COMPANY
Portland, OR
05.2021 - 07.2024
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Created complex, hand-crafted beverages based upon customer preferences.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Team Member
SuperDeluxe
Portland, OR
07.2020 - 05.2021
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
Franklin High School
Portland06-2019
Bachelor of Science - Gender Studies
Arizona State University
Tempe, AZSkills
- Positive attitude
- Customer-oriented
- Cash handling expertise
- Strategic thinking
- Reliability and punctuality
- Excellent communication
Languages
Spanish
Professional
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
07.2024 - Current
Barista
STARBUCKS COFFEE COMPANY
05.2021 - 07.2024
Team Member
SuperDeluxe
07.2020 - 05.2021
High School Diploma -
Franklin High School
Bachelor of Science - Gender Studies
Arizona State University
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