Jessica Dietrich
Rockford
Summary
Results-driven Shift Leader with nearly 8 years of experience in the coffee industry. Proven ability to oversee daily operations, coordinate teams, and foster effective collaboration in fast-paced environments. Expertise in problem-solving, conflict resolution, and optimizing workflow to enhance customer service and create welcoming atmospheres.
Overview
18
18
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2025 - Current
- Ensured efficient service and product quality by supervising daily operations.
- Trained team members on customer service protocols and operational procedures.
- Optimized staffing levels during peak hours through effective shift coordination.
- Reduced waste and improved stock accuracy with inventory management practices.
- Provided feedback to boost team performance and foster skill development.
- Delegated daily tasks and responsibilities while training new employees.
Lead Barista
Meijer/Starbucks
10.2017 - 10.2018
- Enhanced beverage quality by training junior baristas in preparation techniques.
- Ensured food safety compliance through strict adherence to health regulations.
- Optimized supply efficiency by managing inventory levels and conducting stock checks.
- Developed comprehensive training programs for new team members on service standards.
- Analyzed sales reports to adjust staffing levels during peak hours effectively.
- Scheduled barista shifts and managed time-off requests for optimal coverage.
Critical Care Technician/Emergency Room Technician
Trinity Health/Spectrum Health
08.2007 - 10.2017
- Enhanced patient safety by monitoring vital signs and reporting changes promptly.
- Facilitated patient comfort through effective positioning and mobility assistance.
- Ensured compliance with health standards by sanitizing medical equipment regularly.
- Collaborated with teams to create patient care plans, improving overall outcomes.
- Delivered high-quality care under pressure, managing priorities during critical situations.
- Executed EKGs and blood draws, aiding in prompt diagnosis of critical conditions.
Education
High School Diploma -
Rockford High School
Rockford, MIAssociate of Arts - Music Education/ Performance
Grand Rapids Community College
Grand Rapids, MISkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Inventory control and record keeping
- Creative problem solving
- Positive attitude
- Keep the team calm under pressure/ peak business
- My philosophy is "Calm feeds calm Chaos feeds chaos"
Timeline
Shift Supervisor
Starbucks
03.2025 - Current
Lead Barista
Meijer/Starbucks
10.2017 - 10.2018
Critical Care Technician/Emergency Room Technician
Trinity Health/Spectrum Health
08.2007 - 10.2017
High School Diploma -
Rockford High School
Associate of Arts - Music Education/ Performance
Grand Rapids Community College