Gabrielle Garcia NCMA

• Remotely enhanced virtual clinic efficiency by thoroughly documenting patient information and updating electronic health records.
• Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
• Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual patient needs.
• Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
• Implemented improvements in workflow processes that led to increased productivity amongst staff members.
• Trained new medical assistants on best practices, ensuring consistent quality of care across the team.

Urgent Care and Family Practice Environment

• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Called and faxed pharmacies to submit prescriptions and refills.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Established rapport and relationships with patients and external partners to cross-train and support medical staff.
• Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.

Multi-specialty Surgical Group and Neurology with Subspecialty

• Communicated clearly and effectively with patients to verify information, determine the purpose of visit, and record medical history.
• Supported duties for diagnostic and technical treatment procedures, conducted preliminary patient evaluations.
• Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
• Oriented and trained new staff on proper procedures and policies.
• Maintained detailed records of test results by entering data and patient information into computer.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
• Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Conducted preliminary patient evaluations measuring weight, temperature, and blood pressure.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Explained upcoming treatment preparation, instructions and other facts to patients.
• Sent and handled electronic requests for new medications and medication refills.
• Measured effectiveness with team and implemented recommendations for long-term improvements.
• Built strong referral network by developing strategic relationships with general practitioners and internists.
• Maintained inventory of pharmaceutical products for sufficient supply in office.