Gabrielle Gibson
Hamilton,OH
Summary
Proven security and customer service expert with a history at Allied Universal Security Services, adept in incident reporting and conflict resolution. Enhanced safety through vigilant property patrols and effective teamwork, achieving a significant reduction in workplace incidents. Demonstrates exceptional adaptability and stress tolerance, ensuring a secure and positive environment for clients and colleagues alike.
Overview
6
6
years of professional experience
Work History
Unarmed Security Officer
Metro One Loss Prevention
2024.02 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Responded quickly to incidents and assessed active situations for security concerns.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
Unarmed Security Guard
Allied Universal Security Services
2023.04 - 2024.02
- Completed full building and grounds patrols to spot and investigate concerns.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
Cook/Cashier
Kentucky Fried Chicken
2021.04 - 2023.04
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Cashier Team Lead
Cassanos Pizza King
2019.04 - 2021.04
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
High School Diploma - N/A
Middletown High School
Middletown, OH05.2021
Skills
- Report Writing
- Incident Reporting
- Property Patrol
- Crime Prevention
- Maintaining confidentiality
- Stress Tolerance
- Report Preparation
- Team Player
Timeline
Unarmed Security Officer
Metro One Loss Prevention
2024.02 - Current
Unarmed Security Guard
Allied Universal Security Services
2023.04 - 2024.02
Cook/Cashier
Kentucky Fried Chicken
2021.04 - 2023.04
Cashier Team Lead
Cassanos Pizza King
2019.04 - 2021.04
High School Diploma - N/A
Middletown High School