Gabrielle Gilbert
Gaffney,SC
Summary
Experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
Work History
Apple Technical Support Representative
Apple
Remote
07.2021 - 03.2024
- Maintained up-to-date knowledge of Apple products, software updates, and emerging technologies to provide accurate information to customers.
- Resolved complex technical issues for clients through effective troubleshooting and problem-solving techniques.
- Managed high call volume while maintaining a focus on quality service and customer satisfaction.
- Provided remote support to customers via phone, email, chat, or screen-sharing applications as needed.
Quality Assurance Analyst
GIS (General Information Services)
Remote
03.2019 - 06.2021
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Fixed identified issues to improve workflows.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Education
High School Diploma -
Swansea High School
Swansea, SC05.2017
Skills
- Operating System Proficiency
- Software Diagnostics
- Technical problem solving
- Learning Agility
Timeline
Apple Technical Support Representative
Apple
07.2021 - 03.2024
Quality Assurance Analyst
GIS (General Information Services)
03.2019 - 06.2021
High School Diploma -
Swansea High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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