Gabrielle Goldsberry
Norma,IL
Summary
Talented Behavior Specialist with focus on individual student needs across academic and emotional development. Empathetic and accommodating in design and implementation of hands-on lessons, catering to diverse learning abilities. Proficient in employing constant communication, patience and positive reinforcement in team efforts to deliver exceptional educational tools, fostering academic achievement.
Overview
4
4
years of professional experience
Work History
Behavior Specialist
SESI Schools
08.2021 - Current
- Supervised student behavior during daily academic routines to ensure safety of students and staff.
- Crafted Behavioral Intervention Plans for individual students.
- Consulted regular education classroom teachers to develop curriculum modifications and intervention strategies.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Utilized de-escalated techniques unique to each student to reduce significant behavior
Retention Specialist
State Farm
08.2020 - 08.2021
- Built constructive customer relationships to improve loyalty and recommendations.
- Identified changing customer needs and adapted service strategies to meet them.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
Barista Trainer
Eurest
10.2019 - 08.2020
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
AA - Criminal Justice
Heartland Community College
Associate of Arts - Criminal Justice
Illinois State University
Normal, IL12.2023
Skills
- Classroom Observation
- Individual Education Planning
- Behavior Support
- School Administration
- Behavior Intervention
- Behavior Redirection
- Leadership
- Team Training
Timeline
Behavior Specialist
SESI Schools
08.2021 - Current
Retention Specialist
State Farm
08.2020 - 08.2021
Barista Trainer
Eurest
10.2019 - 08.2020
AA - Criminal Justice
Heartland Community College
Associate of Arts - Criminal Justice
Illinois State University
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