Molly Dombrowski
Clinton Township
Summary
Dedicated Applied Behavior Analysis Technician with a strong foundation in Autism Spectrum Disorders and Positive Reinforcement Methods. Committed to fostering personal development through individualized treatment plans and effective communication.
Overview
10
10
years of professional experience
Work History
Applied Behavior Analysis Technician
MetroEHS Pediatric Therapy
Sterling Heights
06.2022 - Current
- Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally and individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
- Maintained neutrality when supporting patients despite difficult and implemented treatment plans to improve gross and fine motor coordination, movement and functioning of upper extremities.
- Provided balanced developmental and academic curricula for students, nurturing personal progress in treatment areas.
- Established and provided discipline-specific instruction to patients, families, caregivers and staff.
- Interacted with clients to assist in gaining insight, defining goals and planning action to achieve effective personal development and adjustment.
Receptionist
RE/MAX First
Clinton Township
06.2021 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Scheduled and confirmed appointments and meetings for senior management team.
Receptionist
Excel Salon And Spa
Clinton Township
08.2019 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Customer Service/Manufacturer
Mgramcases
Macomb
08.2015 - 09.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved concerns with products or services to help with retention and drive sales.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Improved customer service initiatives by streamlining sales and order management processes.
Education
Master of Arts - Education
Arizona State University
Tempe, AZ12-2025
Bachelor of Science - Psychology
Rochester University
Rochester Hills, MI12.2022
Associate of Arts - General Education
Macomb Community College
Warren, MI05.2020
High School Diploma -
Chippewa Valley High School
Clinton Township, MI06.2016
Skills
- Autism and Spectrum Disorders
- Classroom Observation
- Group Activities
- Positive Reinforcement Methods
- Daily Living Skills Instruction
- Behavioral Disorders
- Differentiated Instruction
- Emotional Support
- Community Mental Health Programs
- Behavior Observation
- Adaptive Learning
- Electronic Charting
- ABA Techniques
- Crisis Management
- Critical Thinking
Middle Initial
D
Timeline
Applied Behavior Analysis Technician
MetroEHS Pediatric Therapy
06.2022 - Current
Receptionist
RE/MAX First
06.2021 - 04.2022
Receptionist
Excel Salon And Spa
08.2019 - 04.2020
Customer Service/Manufacturer
Mgramcases
08.2015 - 09.2018
Master of Arts - Education
Arizona State University
Bachelor of Science - Psychology
Rochester University
Associate of Arts - General Education
Macomb Community College
High School Diploma -
Chippewa Valley High School
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