Venus Jeffries
Dartmouth,Massachusetts
Summary
Goal-driven and empathetic psychology student with 9+ years of customer service, proven leadership and organizational skills. High-achieving honors student with a 3.7 GPA. Eager to showcase my interpersonal communication, problem-solving and critical thinking skills to help children and adults who struggle with emotional and behavioral issues.
Overview
9
9
years of professional experience
Work History
Applied Behavior Analysis Technician
Behavioral Developmental and Educational Services
New Bedford, MA
12.2023 - Current
- Collaborated with a multidisciplinary team of professionals to develop individualized treatment plans for patients.
- Implemented behavioral intervention strategies in classroom.
- Conducted functional analysis assessments to identify environmental factors impacting behavior.
- Maintained accurate data collection, recording, and graphing techniques as required by program protocols.
- Created visual supports for use during therapy sessions.
- Consulted supervising BCBA to assist in treatment implementation on difficult patients.
- Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
Server
Cisco Brewers Kitchen & Bar
03.2023 - Current
- Optimize service quality by actively listening and responding to customer requests
- Closely follow all food safety and sanitation guidelines
- Delivered outstanding customer service while working as a server in a busy restaurant
- Proven ability to multitask in a fastpaced environment
- Developed strong communication skills by interacting with customers and fellow employees
- Utilized superior problemsolving skills to resolve customer complaints
- Demonstrated proficiency in using POS systems and taking cash payments
Server Trainer
Texas Roadhouse
06.2020 - 03.2023
- Maintained knowledge of menu items and customer preferences
- Delivered comprehensive server training to new hires, including handson demonstration of operating systems, software installation, customer service, and food safety protocols
- Evaluated server performance and provided feedback and guidance on areas of improvement
- Provided ongoing training and support to servers to ensure customer satisfaction
- Served customers in a fastpaced restaurant environment
- Demonstrated excellent customer service skills to ensure customer satisfaction
Shift Trainer
Millstone Medical Outsourcing
07.2018 - 05.2020
- Successfully trained employees in multiple departments on company procedures and policies
- Developed comprehensive training materials for the training programs, including instructional manuals, presentations and videos
- Conducted regular performance reviews and provided constructive feedback to team members
- Monitored employees’ performance and provided assistance and guidance to ensure customer satisfaction
- Established a system for tracking employee training progress and designed reports for management
Shift Leader
Papa Johns Pizza
11.2015 - 05.2018
- Delegated tasks to restaurant staff and monitored their performance to ensure quality customer service
- Met daily and weekly sales goals while controlling labor and food costs
- Assisted restaurant management in cost control and inventory management
- Supervised cash handling, including reconciliation of cash drawer
- Handled customer inquiries and complaints in a professional manner
- Trained new staff in restaurant policies, procedures and operations
Education
Bachelors in Psychology w/ Concentration in Forensic Psychology -
Southern New Hampshire University
10-2024
Skills
- Communication
- Problem-solving
- Multi-tasking
- Observation
- Critical thinking
- Time management
- Behavior Modification Techniques
- Sensory Integration Support
- Autism Spectrum Knowledge
Additional Information
Member of National Honor Society, 3.7
Accomplishments
- Member of the National Honor Society
References
References available upon request.
Timeline
Applied Behavior Analysis Technician
Behavioral Developmental and Educational Services
12.2023 - Current
Server
Cisco Brewers Kitchen & Bar
03.2023 - Current
Server Trainer
Texas Roadhouse
06.2020 - 03.2023
Shift Trainer
Millstone Medical Outsourcing
07.2018 - 05.2020
Shift Leader
Papa Johns Pizza
11.2015 - 05.2018
Bachelors in Psychology w/ Concentration in Forensic Psychology -
Southern New Hampshire University
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