Gabrielle Gomes
Davenport,FL
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for a strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
I am equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2027
2027
years of professional experience
Work History
Server/bartender
Topolinos - Disney
05.2023 - Current
- DDP (Disney Dining Plan)
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Delivered exceptional guest service in high-volume dining environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
The Boathouse at Disney Springs
01.2024 - 01.2025
- Allergy skills
- DDP (Disney Dining Plan)
- Delivered exceptional customer service in fast-paced dining environment.
- Monitored dining area for cleanliness and guest comfort throughout shifts.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server/hostess
Universal Studios-Citywalk (Cowfish)
01.2021 - 01.2024
- Taking food and drink orders
- Bringing food and drinks to the table
- Selling and serving alcohol
- Help seating
- Performing running and closing side work
- Help others when needed
- POS knowledge
- Allergy skills
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained cleanliness and organization of host stand and dining area to uphold standards.
- Trained new staff on operational procedures and customer interaction best practices.
- Coordinated with kitchen and waitstaff to ensure timely service delivery during peak hours.
Pool Bar Server
Hurricane Hanna at Disney
01.2021 - 01.2023
- Taking food and drink orders
- Bringing food and drinks to the guests
- Performing running and closing side work
- Help others when needed
- POS
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Sales Associate, Paint Department
Home Depot
2020 - 2022
- Assisted customers in locating products and provided product knowledge to enhance the shopping experience.
- Maintained an organized sales floor by restocking merchandise and ensuring displays met company standards.
- Collaborated with team members to achieve daily sales targets through effective communication.
- Mixed paint colors and prepared orders for customers
- Consistently lifted materials weighing as much as 70 pounds
Warehouse Worker
Amazon
2020 - 2022
- Received and processed incoming shipments, verifying accuracy of items.
- Maintained clean and organized work areas to ensure safety compliance.
- Assisted with inventory management, conducting regular stock checks and audits.
- Collaborated with team members to optimize workflow and enhance productivity.
- Packaged products for shipment, ensuring quality standards were met consistently.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 70 pounds
Server/hostess
Olive Garden
02.2019 - 01.2021
- Performing running and closing side work
- Help others when needed
- POS
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Server
Giordanos Pizza
01.2018 - 01.2020
- Guiding guest through the menu demonstrating knowledge of food and drinks
- Describe menu items and special offerings
- Bringing food and drinks to the table including alcohol beverages
- Performing running and closing side work
- Food running
- POS
- Cash handling
Server
Steak and Shake
01.2017 - 01.2019
- Taking food and drink orders
- Bringing food and drinks to the table
- Help seating
- Performing running and closing side work
- Help others when needed
- Cashier
- Drive through operations
Education
High School -
Olympia High School
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Mid Florida Tech
Associate of Science - Nursing
Valencia College
Skills
- Excellent communicator
- Dedicated and dependable
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Accomplishments
- Quarterly award recipient for my quality of service
- Weekly recognitions from my guests who have dined under my service and thoroughly enjoyed themselves
- Strong positive connection with my leadership team, which expands my skill set due to requests to cross-train in different departments by my leaders/management
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Interests
- Dancing
- Committed to improving personal fitness through regular participation in Circus/aerial arts
- Yoga
- Embracing outdoor adventures such as hiking and rock climbing
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
Timeline
Server
The Boathouse at Disney Springs
01.2024 - 01.2025
Server/bartender
Topolinos - Disney
05.2023 - Current
Server/hostess
Universal Studios-Citywalk (Cowfish)
01.2021 - 01.2024
Pool Bar Server
Hurricane Hanna at Disney
01.2021 - 01.2023
Server/hostess
Olive Garden
02.2019 - 01.2021
Server
Giordanos Pizza
01.2018 - 01.2020
Server
Steak and Shake
01.2017 - 01.2019
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Mid Florida Tech
Sales Associate, Paint Department
Home Depot
2020 - 2022
Warehouse Worker
Amazon
2020 - 2022
High School -
Olympia High School
Associate of Science - Nursing
Valencia College