GABRIELLE GONZALES
Sacramento,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
OFFICE LEAD ADMINISTRATOR
Tri City Rock
09.2020 - 06.2023
- Managed office operations, improved workflow efficiency, and enhanced team collaboration.
- Led administrative projects, achieving timely completion and boosting team productivity.
- Maintained strong relationships with vendors, negotiating favorable terms that contributed to substantial cost savings for the office.
- Participated in team meetings to provide input on process improvements related to daily operations.
- Organized and maintained office files and records, ensuring accuracy and confidentiality.
- Served as the primary point of contact for internal and external customers.
- Processed accounts payable and receivable transactions in a timely fashion.
- Answered phone calls and managed inquiries from customers and vendors.
- Used Microsoft Office tools for analysis and communication.
- Streamlined office procedures and policies to support efficiency and accuracy.
- Collaborated with department leads and senior management to coordinate operations and drive improvements.
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
DISPATCH COORDINATOR
Great America Towing
02.2018 - 06.2020
- Evaluated problematic conditions affecting service levels and reacted accordingly to resolve issues.
- Managed the scheduling of multiple trucks for daily routes while ensuring all orders were delivered in a timely manner.
- Contacted customers to communicate variances in delivery times.
- Implemented driver assignments based on workforce availability and scheduling parameters.
- Provided detailed reports on delivery status, delays, cancellations or special instructions from customers or vendors.
- Investigated and resolved customer complaints regarding late or incomplete orders in a timely manner.
- Utilized GPS systems to provide real-time updates to customers regarding estimated arrival times of their packages.
- Assisted in maintaining up-to-date records of vehicle maintenance schedules and costs incurred during transport activities.
- Developed efficient processes for dispatching drivers to ensure timely deliveries.
- Notified drivers of work assignments to foster on-time movement of goods, maximizing operational efficiency.
- Created invoices for each completed job along with associated documentation such as proof of delivery receipts.
- Proactively identified potential dispatch issues before they occurred and took corrective action as needed.
- Managed the dispatch of field personnel to various locations in an organized and timely manner.
- Communicated clearly and concisely to reduce errors and provide complete dispatch data.
- Dispatched workers and crews to assigned locations.
FRONT END KEY HOLDER
TJ MAXX
09.2023 - 06.2024
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
- Assisted customers with product selection, price checks, returns and exchanges, and special orders.
- Executed opening, closing and register functions to meet business requirements.
- Organized merchandise displays to ensure accurate pricing and attractive presentation of products.
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
- Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service.
- Encouraged teamwork among colleagues by leading by example and providing guidance when needed.
- Inspected stockroom areas for cleanliness and organization; identified any issues that could lead to safety hazards or theft.
- Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies.
- Led by example on sales floor, achieving individual sales goals.
- Provided constructive feedback and coaching to team members to address performance concerns and encourage growth and development.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Instructed staff on how handled difficult and complicated sales.
- Train and evaluated personnel in sales and marketing establishments, promoted workers when appropriate.
Education
HIGH SCHOOL DIPLOMA -
Del Mar High School
CA06-2015
BUSINESS MANAGEMENT - undefined
Merced Community College
02-2026
Skills
- Customer service and support
- Sales strategies
- Cash handling and payment processing
- Problem resolution
- Training and development
- Workplace safety
- Team management and leadership
- Scheduling and planning
- Inventory management
- Phone and email support
- Store maintenance
- Daily reporting
- Staff training and development
- Invoice processing
- ERP system proficiency
- Payment processing
- Debt collection
- Month-end closing
- Problem-solving
- Attention to detail
- Organization skills
- Adaptability and flexibility
- Customer relations
- Decision-making
- Critical thinking
Timeline
FRONT END KEY HOLDER
TJ MAXX
09.2023 - 06.2024
OFFICE LEAD ADMINISTRATOR
Tri City Rock
09.2020 - 06.2023
DISPATCH COORDINATOR
Great America Towing
02.2018 - 06.2020
BUSINESS MANAGEMENT - undefined
Merced Community College
HIGH SCHOOL DIPLOMA -
Del Mar High School