Gabrielle Graves
Cincinnati
Summary
Dependable and experienced in the service related industry for more than 6 years with proven track record of providing efficient and high quality customer service. Team oriented and productivity driven with superior work ethic and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Head of Housekeeping Services
Staybridge Suites Hotel
08.2022 - Current
- Implemented quality control measures to consistently meet or exceed established cleanliness benchmarks.
- Streamlined housekeeping operations for increased efficiency through effective staff scheduling, task delegation, and resource allocation.
Key Holder
Claires
04.2022 - 08.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Crew Member
Burger King
08.2020 - 10.2020
- Responsible for greeting customers, taking their orders and processing payments
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
Server
Outback Steakhouse
01.2017 - 01.2019
- Demonstrated skills in greeting guests, menu knowledge, taking food orders, expediting the delivery of orders to guests efficiently and anticipating their needs
Store Clerk
Speedway
01.2018 - 05.2018
- Handled all cash and credit transactions
- Interacted with customers and provided product assistance
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Operated POS systems to accurately process customer purchases.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Member Service Representative
Planet Fitness
01.2016 - 03.2017
- Handled all front desk related activities including: Checking members into the system, new member sign-ups and taking prospective members on tours of the facility
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Dining Room Attendant
Chick-fil-A
01.2016 - 01.2017
- Responsible for delivery of orders to customers dining in, cleaning the dining areas, stocking of customer supply stations and to facilitate customer service
Education
High School -
Calvary Academy High School
Skills
- Strong Communication Skills
- Problem Solving Skills
- Leadership Skills
- Computer Literacy Skills
- Customer service focus
- Scheduling and planning
- Workload prioritization
- Staff training and development
- Customer service
- Cleaning and sanitation
Personal Strengths Skills Accomplishments
- Volunteered as a Girl’s Volleyball Coach for a Community Recreational Team
- Strong Communication Skills
- Problem Solving Skills
- Leadership Skills
- Computer Literacy Skills
- Certified in CPR
Timeline
Head of Housekeeping Services
Staybridge Suites Hotel
08.2022 - Current
Key Holder
Claires
04.2022 - 08.2022
Crew Member
Burger King
08.2020 - 10.2020
Store Clerk
Speedway
01.2018 - 05.2018
Server
Outback Steakhouse
01.2017 - 01.2019
Member Service Representative
Planet Fitness
01.2016 - 03.2017
Dining Room Attendant
Chick-fil-A
01.2016 - 01.2017
High School -
Calvary Academy High School
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