Gabrielle Monique Green
Pittsburgh,PA
Summary
Operations and CRM systems specialist with 10+ years of experience supporting sales operations, CRM implementation, and data integrity within large healthcare organizations. Skilled at optimizing workflows, supporting system adoption, and translating operational needs into practical CRM solutions that improve productivity, reporting accuracy, and cross department collaboration.
Overview
11
11
years of professional experience
Work History
Operations Analyst, Intermediate
UPMC Presbyterian/Shadyside: Corporate Services
Pittsburgh
12.2025 - Current
- Lead CRM workflow enhancements and operational initiatives supporting corporate services teams.
- Partner with stakeholders to identify process improvement and streamline system usage.
- Provide CRM subject matter expertise and support staff adoption of system enhancements.
Operations Analyst, Associate
UPMC Health Plan
Pittsburgh
01.2022 - 12.2025
- Develop innovative procedures to increase productivity within the Marketing/Sales Medicare and SNP/CHC department(s).
- Oversee administrative, system processes and special projects as they relate to the identification, implementation, and maintenance of our new CRM system.
- Trained internal/external staff on new CRM system (EvolveNXT).
Sr. Sales Support Specialist
UPMC Health Plan
Pittsburgh
08.2016 - 01.2022
- Analyze, review, and complete complex data entry tasks to maintain the integrity of leads and sales data.
- Maintain the CRM database including:
- Tracking marketing campaigns.
- Auditing fulfillment and import processes to ensure lead generation.
- Creating and reviewing specialized reports to research partners, provide support and viable feedback for the sales channels.
- Manage and train temporary staff to ensure successful sales goals for our department during our Annual Enrollment Period (AEP).
Administrative Professional
UPMC Health Plan
Pittsburgh
08.2015 - 08.2016
- Responsible for processing and data entry of business response cards from prospective Medicare beneficiaries.
- Maintain fulfillment of literature requests and reconciling duplicate entries in CRM database.
- Provided support to various sales channels as needed.
- Additional experience(s) available upon request
Education
Bachelor of Science - Psychology
University of Pittsburgh
Pittsburgh, PA04.2015
Associate of Arts - Psychology
Community College of Allegheny County
Pittsburgh, PA05.2012
The Advanced Leadership Institute Emerging Leaders - Organizational Leadership
Carnegie Mellon University - Tepper School of Business
Pittsburgh, PA06-2026
Skills
- CRM Systems Implementation
- Sales Operations Support
- Data Analysis & Reporting
- Process Improvement
- Stakeholder Collaboration
- Training & System Adoption
- Project Coordination
- Data Integrity Management
Websites
Timeline
Operations Analyst, Intermediate
UPMC Presbyterian/Shadyside: Corporate Services
12.2025 - Current
Operations Analyst, Associate
UPMC Health Plan
01.2022 - 12.2025
Sr. Sales Support Specialist
UPMC Health Plan
08.2016 - 01.2022
Administrative Professional
UPMC Health Plan
08.2015 - 08.2016
Bachelor of Science - Psychology
University of Pittsburgh
Associate of Arts - Psychology
Community College of Allegheny County
The Advanced Leadership Institute Emerging Leaders - Organizational Leadership
Carnegie Mellon University - Tepper School of Business