Nicole Smyles
Edgewater,MD
Summary
A highly motivated and experienced National Sales Director with over 14 years of sales and management experience in the durable medical equipment prosthetic, orthotics, and supplies (DMEPOS) industry. A DMEPOS subject matter expert for 80 pain management clinics serving six states. Proven track record of achieving sales targets, driving growth, and building high-performance teams. Adept at developing and implementing strategic sales plans, fostering strong customer relationships, and managing organizational change. Possesses excellent leadership, communication, and analytical skills.
Overview
13
13
years of professional experience
Work History
National Sales and Operations Director Ancillary Programs
Clearway Pain Solutions (formerly Kure Smart Pain Management)
Annapolis, MD
01.2018 - 05.2024
- Developed and implemented strategic sales plans resulting in a 446% increase in program revenue over 6 years
- Managed and motivated a sales team of 8 representatives across the northeast and southeast regions, achieving an average 29% revenue increase annually
- Fostered and maintained strong relationships with key stakeholders
- Conducted market analysis to identify new opportunities and stay ahead of industry trends
- Successfully launched five DMEPOS program implementations across multiple markets
- Implemented a new CRM and inventory management system, increasing team productivity and program compliance
- Developed and implemented training programs to enhance the skills and performance of the sales team
- Analyzed sales data to provide actionable insights and recommendations to senior management.
DME Program Manager
Advanced Pain Management (contracted)
Annapolis, MD
01.2016 - 12.2017
- Led and oversaw the DMEPOS department, collaborating with cross-functional teams to optimize inventory management, DMEPOS distribution, and customer service functions
- Developed and implemented strategic plans to streamline operations, resulting in a 20% increase in operational efficiency and a 15% reduction in costs
- Ensured compliance with federal, state, and local regulations, including Medicare and Medicaid requirements, through regular audits and staff training programs
- Negotiated contracts with vendors, achieving favorable terms that reduced equipment procurement costs by 50%
- Implemented a new inventory management system that decreased equipment delivery times and improved patient satisfaction
- Collaborated with clinical staff to ensure the availability and proper usage of equipment, enhancing patient care and safety.
DMEPOS Sales Representative
Black Diamond Medical Equipment
Annapolis, MD
05.2011 - 12.2015
- Successfully increased sales revenue by 25% year-over-year through strategic account management and new client acquisition
- Developed and maintained strong relationships with healthcare providers, ensuring high levels of customer satisfaction and repeat business
- Conducted product demonstrations and training sessions for medical staff, enhancing product knowledge and utilization
- Negotiated contracts and pricing with clients, ensuring competitive and profitable deals
- Created targeted marketing and promotional materials and campaigns
- Monitored market trends and competitor activities to identify new business opportunities and stay ahead of industry changes
- Ensured compliance with all healthcare regulations and company policies during sales processes
- Dispensed DMEPOS items and educated patients on proper use.
Education
Bachelor of Science in Healthcare Administration -
University of Maryland Global Campus
Skills
- Sales Strategy Development
- Team Leadership and Management
- Customer Relationship Management
- Market Analysis and Trend Identification
- Cross-functional Collaboration
- CRM Systems Implementation
- Professional Development Planning
- Organizational Change Management
- Excellent Communication and Interpersonal Skills
- Data Analysis and Interpretation
Affiliations
Member, American College of Healthcare Executives
References
Available upon request
Timeline
National Sales and Operations Director Ancillary Programs
Clearway Pain Solutions (formerly Kure Smart Pain Management)
01.2018 - 05.2024
DME Program Manager
Advanced Pain Management (contracted)
01.2016 - 12.2017
DMEPOS Sales Representative
Black Diamond Medical Equipment
05.2011 - 12.2015
Bachelor of Science in Healthcare Administration -
University of Maryland Global Campus
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