Gabrielle Griner
Brooksville,FL
Summary
Customer-focused cybersecurity and SaaS professional with 5+ years of experience managing enterprise stakeholder relationships, resolving complex technical issues, improving operational processes, and partnering across Product, Engineering, Legal, and Security teams. Passionate about building trusted customer relationships, driving product adoption, translating customer feedback and data into business improvements, and helping organizations maximize the value of technology solutions.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Information Security Engineer
Ferguson Enterprises LLC
Newport News, Virginia
12.2022 - Current
- Serve as the Privacy Operations Subject Matter Expert (SME), partnering with Legal, Product, Engineering, IT, Marketing, Customer Service, and business stakeholders to deliver scalable solutions and improve operational outcomes across enterprise privacy programs.
- Spearhead cross-functional initiatives by translating business and regulatory requirements into structured implementation plans, coordinating stakeholders, resolving operational challenges, and driving successful project execution.
- Pioneered the operational migration from BigID to Securiti.ai, coordinating stakeholders, improving workflows, supporting platform adoption, and ensuring a seamless transition across the enterprise.
- Develop enterprise documentation, operational procedures, and knowledge resources that improve consistency, support internal teams, and streamline customer-facing processes.
- Developed and maintained enterprise SOPs, governance documentation, technical procedures, workflow documentation, and knowledge resources that enhanced security and privacy operations.
- Partner across technical and business teams to identify process improvements, reduce operational friction, and enhance service delivery through automation and standardized workflows.
Privacy Analyst
Imprivata
Clearwater, Florida
10.2020 - 11.2022
- Managed a portfolio of 11 enterprise healthcare organizations, serving as the primary customer contact for technical guidance, issue resolution, platform optimization, and ongoing customer success.
- Built trusted relationships with privacy officers, compliance leaders, and executive stakeholders by providing consultative guidance, investigating customer issues, and recommending operational improvements.
- Collaborated closely with Product and Engineering teams to resolve customer issues, communicate product feedback, prioritize enhancements, and improve the overall customer and user experience.
- Diagnosed technical issues and operational bottlenecks impacting customer environments, including data processing and workflow failures, coordinating cross-functional teams to restore expected platform functionality and minimize customer disruption.
- Maintained customer activity, case documentation, follow-up actions, and operational reporting within Salesforce CRM to support customer success and account management activities.
- Achieved a 100% customer renewal rate and received the 2021 Customer Excellence Award through proactive relationship management and operational support.
Legal Assistant
Law Office of Charles Arline
Tampa, Florida
08.2017 - 10.2020
- Managed relationships with clients, attorneys, courts, medical providers, insurers, and government agencies while coordinating complex matters requiring strong communication, organization, and attention to detail.
- Supported discovery management and evidentiary organization, facilitating legal documentation, correspondence, and case tracking across multiple concurrent matters.
- Cultivated investigative, documentation, stakeholder coordination, and analytical problem-solving skills in highly regulated environments.
Education
Master of Science - Cybersecurity Management
University of Illinois At Springfield
Springfield, IL05-2026
Bachelor of Science - Public Health
University of South Florida
Tampa, FL08-2017
Skills
- AI Customer Success & Retention
- Technical Troubleshooting
- Cross-Functional Stakeholder Collaboration
- Customer Relationship Management
- Process Improvement & Optimization
- SaaS Platforms & Cloud Technology
- Executive Communication & Metrics
- Risk Management & GRC
- Tools: Salesforce, Microsoft Excel, Azure, PowerBI, FairWarning, SecuritiAI, BigID, AI/ML
Certification
- Privacy Operations - Securiti.AI
Timeline
Information Security Engineer
Ferguson Enterprises LLC
12.2022 - Current
Privacy Analyst
Imprivata
10.2020 - 11.2022
Legal Assistant
Law Office of Charles Arline
08.2017 - 10.2020
Master of Science - Cybersecurity Management
University of Illinois At Springfield
Bachelor of Science - Public Health
University of South Florida