Gabrielle Gunther
Bay Shore,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Designs For Vision
Bohemia , NY
10.2023 - Current
- Collect customer information from various sources to manage repairs, replacements, and refunds.
- Communicate procedures, warranty information, and protocols via email and phone.
- Learn to effectively integrate Epicor and establish productive protocols by communicating with relevant departments.
- Adept at prioritizing tasks and ensuring timely completion, even with minimal supervision.
- Keep thorough records of all customer interactions, transactions, and feedback for future reference.
- Answered inbound calls, chats, and emails to facilitate customer service.
Wax Specialist
European Wax Center
West Babylon , NY
08.2022 - 09.2023
- Effectively prepare skin for facial and body waxing, providing personalized services to each individual.
- Provide personalized skin care recommendations and educate clients on product ingredients and usage.
- Establish and maintain professional relationships with clients and ensure a safe environment for vulnerable individuals.
- Sanitized tools and equipment between each use according to state regulations.
- Communicated effectively with colleagues regarding product availability or other issues that may arise.
Licensed Veterinary Technician
Bond Vet
Garden City , NY
02.2021 - 08.2022
- Recorded patient data such as medical history, weight, administered medications, and anesthetic monitoring.
- Performed treatments, collected samples for laboratory testing, and monitored vital signs.
- Delegate tasks to complete treatments and appointments in a safe and timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Perform receptionist tasks such as scheduling appointments, greeting clients, answering phone calls, managing invoices, and maintaining the lobby.
Licensed Veterinary Technician
North Shore Animal League
Port Washington , NY
08.2011 - 06.2016
- Collected samples for laboratory tests and monitored the vital signs of animals.
- Provided nursing care to ill or injured animals under the supervision of a veterinarian.
- Reliably follow protocol to reduce the spread of infectious disease.
- Maintained records of treatments given to patients in accordance with hospital policies and protocols.
- Prepared medication dosages according to prescription orders and administered them to patients orally, topically, or intravenously as instructed by a veterinarian.
Education
Cosmetology - Cosmetology
Long Island Beauty School
Hauppauge, NY07-2020
Bachelor of Science - Veterinary Technology
Mercy College
Dobbs Ferry, NY08-2016
Skills
- Inbound and Outbound Calling
- Data Entry
- Data Collection
- Multi-Task Management
- Documentation
- Adaptive Team Player
- Salesforce
- Microsoft Outlook
- Customer Service
- Microsoft Excel
Timeline
Customer Service Representative
Designs For Vision
10.2023 - Current
Wax Specialist
European Wax Center
08.2022 - 09.2023
Licensed Veterinary Technician
Bond Vet
02.2021 - 08.2022
Licensed Veterinary Technician
North Shore Animal League
08.2011 - 06.2016
Cosmetology - Cosmetology
Long Island Beauty School
Bachelor of Science - Veterinary Technology
Mercy College
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