GABRIELLE HAM
Raleigh,NC
Summary
Experienced behavioral health professional specializing in program development and crisis intervention. Skilled in implementing strategies that promote recovery and resilience among diverse populations. Committed to advancing access to quality behavioral healthcare through effective care coordination and community resource navigation.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Clinical Case Manager
SouthLight Healthcare
Raleigh, NC
06.2026 - Current
- Manage a behavioral health caseload by coordinating community-based services and supports designed to improve client stability, recovery, and independence.
- Coordinated services for diverse populations, including adults, children, families, veterans, justice-involved individuals, individuals experiencing homelessness, and clients with co-occurring mental health and substance use disorders.
- Collaborate with therapists, psychiatric providers, nurses, peer support specialists, and community agencies to ensure continuity of care.
- Participate in interdisciplinary treatment team meetings and support individualized service planning.
- Connected clients to essential resources such as housing, transportation, healthcare, employment, and financial assistance to foster stability and recovery.
- Maintain accurate, timely, and confidential documentation using Epic electronic health record systems.
- Build therapeutic relationships through trauma-informed, strengths-based, and person-centered approaches.
- Advocated for client needs, facilitating access to treatment and support to overcome barriers to recovery.
Weekend Activities Coordinator
Summit Academy Schools
Herman, PA
03.2025 - Current
- Coordinated structured educational, recreational, and therapeutic programming for youth, enhancing engagement and learning outcomes.
- Supported social-emotional development through positive engagement and relationship building, fostering a sense of community among participants.
- Maintain a safe, structured, and supportive environment for students.
- Collaborated with staff to reinforce behavioral goals and encourage positive peer interactions, creating a supportive and inclusive environment.
Lead Recovery Coach
Lost Dreams Awaken Recovery Community Organization
New Kensington, PA
07.2018 - Current
- Delivered peer recovery coaching through motivational interviewing and strengths-based approaches to empower individuals in their recovery journey.
- Guided individuals in recovery planning and goal setting while connecting them to essential community resources for sustained support.
- Facilitate peer support groups and provide education, advocacy, and mentorship.
- Facilitated support for individuals navigating substance use recovery, promoting long-term wellness through personalized strategies.
Program Director – Bridging the Gaps
The Salvation Army
New Kensington, PA
02.2022 - 03.2025
- Directed a community-based youth prevention and behavioral health program focused on supporting at-risk youth and families.
- Developed and implemented youth development, prevention, and behavioral health programming.
- Managed daily program operations to ensure effective service delivery and compliance with organizational standards, enhancing program reliability.
- Planned and executed community outreach events and engagement activities to increase program visibility and community involvement.
- Supervised, trained, coached, and evaluated staff, volunteers, and interns.
- Managed participant intake, scheduling, recruitment, and program evaluation processes.
- Built partnerships with schools, healthcare providers, nonprofit organizations, and community agencies.
- Assisted with grant writing and fundraising initiatives to secure funding and enhance program sustainability.
Behavioral Health Technician
Pyramid Healthcare
Gibsonia, PA
09.2021 - 02.2022
- Facilitated psychoeducational and recovery-focused behavioral health groups to promote client engagement and skills development.
- Supported residential treatment services for individuals experiencing substance use disorders.
- Assisted clinical staff in implementing treatment interventions and developing behavioral support plans to enhance patient care.
- Completed documentation and maintained therapeutic environment to ensure safety and compliance with treatment protocols.
Youth Support Partner
Allegheny County Department of Human Services
Pittsburgh, PA
05.2019 - 09.2021
- Delivered community-based behavioral health support, fostering resilience in youth and families.
- Coordinated services with schools, healthcare providers, and community organizations to streamline access to support.
- Guided families in navigating behavioral health and social service resources, enhancing their ability to secure necessary support.
- Supported crisis intervention, family engagement, and development of life skills.
- Developed and implemented positive coping strategies to enhance youth stability and empowerment.
Server
Bahama Breeze
Raleigh, NC
01.2016 - 01.2018
Team Member
McDonald’s
New Kensington, PA
01.2011 - 01.2013
Education
Master of Science - Clinical Mental Health Counseling
Capella University
01-2028
Bachelor of Arts - Psychology
Seton Hill University
Associate of Applied Science - Liberal Arts & Sciences
Westmoreland County Community College
Skills
- Clinical Case Management
- Behavioral Health Services
- Mental Health Support
- Substance Use Disorders
- Co-Occurring Disorders
- Crisis Intervention
- Trauma-Informed Care
- Care Coordination
- Client Advocacy
- Recovery Coaching
- Motivational Interviewing
- Treatment Planning
- Community Resource Navigation
- Program Development
- Service Delivery
- Program Evaluation
- Quality Improvement
- Interdisciplinary Collaboration
- Stakeholder Engagement
- Community Outreach
- Staff Supervision
- Training & Mentoring
- Epic EHR
- Epic systems
- Electronic Documentation Systems
- Case Management Systems
Certification
- Registered Certified Alcohol and Drug Counselor (CADC)
- Certified Recovery Coach
- Recovery Coach Academy Facilitator (Training of Trainers)
- Qualified Intellectual Disabilities Professional (QIDP)
- CPR Certified
- First Aid Certified
Personal Information
Title: Clinical Case Manager | Behavioral Health Professional | CADC Registered | Program Leader
Timeline
Clinical Case Manager
SouthLight Healthcare
06.2026 - Current
Weekend Activities Coordinator
Summit Academy Schools
03.2025 - Current
Program Director – Bridging the Gaps
The Salvation Army
02.2022 - 03.2025
Behavioral Health Technician
Pyramid Healthcare
09.2021 - 02.2022
Youth Support Partner
Allegheny County Department of Human Services
05.2019 - 09.2021
Lead Recovery Coach
Lost Dreams Awaken Recovery Community Organization
07.2018 - Current
Server
Bahama Breeze
01.2016 - 01.2018
Team Member
McDonald’s
01.2011 - 01.2013
Master of Science - Clinical Mental Health Counseling
Capella University
Bachelor of Arts - Psychology
Seton Hill University
Associate of Applied Science - Liberal Arts & Sciences
Westmoreland County Community College